Francesca Restea

• Beginning at AUIS, a student of the Basic Sciences program
• Given opportunity to study medicine, even without completing required prerequisite courses
• Professors gave their personal time to teach the prerequisite information in Chemistry and Physic's, allowing for the ability to understand the current information being taught and keep up with other students
• Utilized professor office hours to clarify topics needing elaboration or clarification
• Searched at library and in scholarly databases to locate necessary information for research projects.
• Collaborated on group projects for Research and Epidemiology courses
• Enhanced self-learning in the classroom by utilizing multimedia presentations and interactive learning tools to understand material better, for long term memory
• Completed rigorous readings as directed to support unit learning goals.
• Evaluated Professor performance and opinion of Teaching ability via Student-Teacher Evaluations
• Demonstrated proficiency in venipuncture, suturing, and IV insertion clinical tasks via Suture and Venipuncture School-funded workshops
• Followed school and classroom policies, regulations and schedules.

• Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
• Enhanced patient satisfaction by providing timely and compassionate care.
• Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
• Provided emotional support to in-office patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey with us
• Served as a key member of an Integrative medicine team for a busy Internal Medicine practice

• Assisted up to 4 MD's and 2 ARNP's, ensuring excellent patient care and consistent daily productivity,concerning office functions

• Efficiently handled designated tasks concerning administrative duties (e.g. answering multi lined phones, scheduling, patient processing, billing & coding, referral coordination, medical records maintenance, light bookkeeping, etc )

• Demonstrated high proficiency concerning routine maintenance and direct patient care (e.g. triage,medication education, diagnostic testing, including: spirometry, pulmonary function testing, In-Balance & Medi-Trak testing, Microvascular Therapy Training, X-rays, EKG's, phlebotomy, vision & hearing testing, etc.

• Required laboratory duties, including high volume Phlebotomy services with special attention to a wide variety of venipunctures necessary for specimen collections (for immediate and/or STAT on-demand processing)

• Assisted Practitioners with all in-office procedures, including: Pap Smears, minor surgeries and Whirlpool Wound Care

• Ensured that lab equipment and necessary instruments were autoclaved, stocked, logged and ordered

• Maintained lab equipment and diagnostic testing devices

Collections on recently overdue or charged off accounts from major clients like Windstream and Dish Network. Negotiating, brainstorming and persistently following up with customers regarding their accounts are paramount to a positive outcome. The major goals are: creating resolution-minded financial options, focusing on production of reasonable arrangements (that customers can attain, in reality) all while maintaining positive customer relationships.

• Increased collections ratio by offering payment plan options to patients experiencing financial difficulties.
• Performed targeted collections on past due accounts aged over 30 days.
• Upheld customer trust by adhering strictly to company policies regarding confidentiality of personal financial information throughout the collections process.
• Provided excellent customer service to customers by resolving inquiries related to financial obligations with their creditors
• Reduced errors in account reporting through meticulous attention to detail and thorough double-checking documentation and records

• Developed strong relationships with clients, leading to repeat business and long-term partnerships.
• Negotiated competitive compensation packages to secure top talent in a fast-paced market environment.
• Provided regular updates regarding recruitment progress to key stakeholders, ensuring transparency and clear communication channels were maintained.
• Enhanced employee development programs, which resulted in higher retention rates and increased job satisfaction.

Initiated and developed the branch's Healthcare and Office Services Divisions

• Sustained a placement fill rate of over 80% and closed 2-4 orders with new clients every week

• Sourced, screened, recruited and placed only the most qualified talent for clients through the use of traditional and modern employment seeking functions including: interviewing, administering personalized skills assessments, educational and credentialing verifications, professional reference checks, etc as well as more current techniques i.e. customized internet searches and social media avenues

• Maintained a wide variety of quality talent pools for multiple divisions by utilizing targeted searches based on cold call networking, research and specialized internet sources

• Management of candidate records and care for Client services through well-developed talent databases and organization.

• Addressed any and all employee relations challenges in a timely manner to ensure satisfaction for both clients and candidates