Francesca Sandolo
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
10
10
years of professional experience
Work History
Sr. Account Manager
FBMC Benefits Management
11.2022 - Current
- Actively communicate with and visit clients on a planned periodic basis to determine level of satisfaction, present client deliverables, conduct open enrollment presentations and or lead planned meetings
- Direct client support functions in accordance with best practice service model(s) by implementing and deploying appropriate client-segmented processes and procedures, ensuring all contractual responsibilities are adhered to
- Identify opportunities to build and strengthen client relationship for contract renewal, increased revenue and expanding scope of service in the management and development of benefits and total rewards program design
- Ensure Open Enrollment activities are executed by Account Team and that all team members are invested with the success of Health Fairs, vendor attendance, and providing representation at meetings
- In collaboration with the Market Resources Department, direct client goals for negotiations with insurance carriers and vendors
- Prepare client deliverables, including stewardship reporting, client cadence communication pieces, RFP responses, renewal presentations, proposals, scope of work reviews etc.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
Benefits Specialist
BRIAN PATTEN & ASSOCIATES
10.2021 - 10.2022
- Acquire new accounts and drive sales by maintaining business networking strategies and relationship building with key individuals
- Develop, qualify, and close new opportunities end to end to meet or exceed quota
- Responsible for communication of all education materials, open enrollment process, etc
- Analyze claims activity results to establish trends, identify opportunities and determine areas of concerns.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Built relationships with vendors to foster quality service delivery.
Benefits Advisor
AFLAC
10.2019 - 11.2021
- Working directly with business owners and Human Resources (HR) representatives to provide voluntary benefits and other value-added services to employees
- Conducting sales presentations and enrollments at worksites and in remote environments
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
- Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
- Delivered informative presentations on benefit programs at staff meetings, enhancing understanding of available resources among employees.
- Partnered with HR leadership to review and update benefits-related policies and procedures, ensuring legal compliance and best practices.
Travel Retail Manager
FREDERIQUE CONSTANT ALPINA USA
02.2017 - 06.2019
- Responsible for new business development
- Prospecting, Creating relationships, negotiating terms, achieving targets, increasing sales, driving revenue
- Develop and implement pricing and discount strategies
- Account Management, in-depth business analysis to propose and implement action plan strategies
- Frequent travel to train, and monitor POS visuals to be sure HQ standards are reflected
- Organize and execute Marketing and PR strategies
- Oversee sales and stock targets
- Analyze Sell in/Sell out and compile monthly reports to suggest action plans
- Develop and implement onboard incentives to drive sales
- Conduct quarterly demand planning forecasts to ensure proper stock levels
- Manage annual co-op budget.
Regional Luxury Account Manager
SHINOLA
06.2014 - 02.2017
- Responsible for preparing & analyzing weekly selling reports including: OTB, retail sales updates, shipping & budget reports
- Recruit, hire, train and manage all brand ambassadors within the region
- Maintain weekly selling reports to maximize productivity, suggest reorders, and capitalize on selling trends
- Partner with merchandising and management teams to ensure assortment needs are being met by account
- Maintain account relationships and resolve challenges through consistent follow-up and customer service
- Negotiate product placement to increase in-store visibility and sell-through
- Visit stores regularly to conduct product knowledge seminars/training, maintain visuals up to standard and keep open line of consistent communication and feedback.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Bachelor of Fine Arts - Fashion Design and Merchandising
University of Wales – Accademia Italiana School of Design
2-15 Florida Health & Life -
Florida Department of Financial Services
Skills
- Excellent negotiation skills
- Partnership Development
- Cross-Functional Collaboration
- Staff Management
- Goals and performance
- Client Relationship Management
- Business development and planning
Languages
Italian
Native or Bilingual
Timeline
Sr. Account Manager
FBMC Benefits Management
11.2022 - Current
Benefits Specialist
BRIAN PATTEN & ASSOCIATES
10.2021 - 10.2022
Benefits Advisor
AFLAC
10.2019 - 11.2021
Travel Retail Manager
FREDERIQUE CONSTANT ALPINA USA
02.2017 - 06.2019
Regional Luxury Account Manager
SHINOLA
06.2014 - 02.2017
Bachelor of Fine Arts - Fashion Design and Merchandising
University of Wales – Accademia Italiana School of Design
2-15 Florida Health & Life -
Florida Department of Financial Services
Similar Profiles
Christine BurgosChristine Burgos
Employee Benefits Consultant at FBMC Benefits ManagementEmployee Benefits Consultant at FBMC Benefits Management
Marcella ComberMarcella Comber
Client Manager at Benefits & Risk Management Services, Inc.Client Manager at Benefits & Risk Management Services, Inc.
Maribel LopezMaribel Lopez
Healthcare Referral Services Assistant at Carelon Medical Benefits ManagementHealthcare Referral Services Assistant at Carelon Medical Benefits Management
Muhannad AbuawwadMuhannad Abuawwad
Sr. Account Manager at QDSSr. Account Manager at QDS
Jon NewcombJon Newcomb
Sr. Account Manager at Associated Food StoresSr. Account Manager at Associated Food Stores