Francesca Simeone
Levittown ,PA
Summary
Dedicated Shampoo Technician at Anthony’s Hair Styling, known for exceptional customer service and expertise in hair care product knowledge. Elevated client satisfaction and retention through personalized treatments and recommendations. Mentored new staff, ensuring high-quality service and salon efficiency. Excelled in conflict resolution and maintained rigorous sanitation standards, contributing to a safe and welcoming salon environment.
A team leader, team player. Can use common sense in situations. Desire to learn quickly and be great. Known for effective teamwork. Reliable and responsible
Overview
1
1
year of professional experience
Work History
Shampoo Technician
Anthony’s Hair Styling
03.2024 - 09.2024
- Collaborated with team members to deliver consistent, high-quality service across all aspects of the salon experience.
- Supported salon operations by managing inventory levels of shampoo products and supplies.
- Streamlined appointment scheduling processes with effective time management strategies, reducing wait times for clients.
- Conducted thorough consultations with clients to determine appropriate services based on individual needs and preferences.
- Mentored new Shampoo Technicians in proper techniques and procedures, fostering teamwork within the salon staff community.
- Continuously updated knowledge on industry trends, products, and techniques to provide the best possible service to clients.
- Received consistently positive feedback from clients for attentive service and relaxing atmosphere created during treatments.
- Improved customer satisfaction by providing exceptional scalp massages and shampoo treatments.
- Ensured a welcoming environment for all clients by maintaining cleanliness throughout the salon space.
- Increased client retention with personalized product recommendations based on hair type and needs.
- Enhanced salon efficiency by maintaining a clean and organized work station at all times.
- Provided exceptional customer service while addressing inquiries related to shampoo treatments or other salon offerings.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
- Implemented proper sanitation practices in accordance with state laws and regulations to maintain a safe environment for both staff and clientele.
- Contributed to the salon''s reputation for outstanding customer service by consistently going above and beyond client expectations during shampoo treatments.
- Effectively communicated with stylists regarding any specific client requests or treatment preferences, ensuring seamless transitions between services.
- Participated in ongoing education opportunities to stay current with industry advancements in hair care technologies and practices.
- Demonstrated flexibility in schedule availability, accommodating last-minute appointments or changes as needed for superior client satisfaction.
- Appropriately washed chemically restructured hair to avoid damage and improve texture.
- Performed shampoo and conditioning treatments on 10 clients daily.
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Kept utensils properly washed and disinfected to meet hygienic standards.
- Offered customers relaxing head massages during shampoo treatment.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Prepared salon clients for specialized scalp treatments and conditioning.
- Answered telephone calls and scheduled appointments using a phone
- Assisted in maintaining salon's schedule.
- Sold salon products at front desk.
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Handled customer transactions accurately and kept detailed records for future reference.
- Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
- Provided assistance to stylists when needed.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Created attractive displays to promote salon services and products.
Education
High School Diploma -
Conwell Egan Catholic High School
Fairless Hills, PA06-2028
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Cash Handling
- Customer service excellence
- Money Handling
- Basic Math Competence
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Merchandise Restocking
Flag Football, Art, Soccer
I have played soccer for 9 years, I have played club soccer, CYO soccer, and high school soccer. I am in my high school's art club and I'm taking art as a class. I play on Pink Dynamite an all girls flag foot all league who competes in tournaments mostly in Flag Football Life tournaments, but we additionally compete in other tournaments as well.
Timeline
Shampoo Technician
Anthony’s Hair Styling
03.2024 - 09.2024
High School Diploma -
Conwell Egan Catholic High School
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