Francesca Terezano
Crownsville,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Parcel Delivery Express (PDX)
2017.11 - 2023.06
- Manage billing process for large customer accounts and provide customer service to ensure a high customer satisfaction rate
- Facilitate driver dispatching across multiple routes
- Assisted in the launch of PDX in Amazon facilities by training new employees and being the onsite liaison between Amazon and the new PDX staff
- Managed a brand-new location during peak holiday shipping during a business emergency
- Served as primary contact on Amazon account including dispatching to provide prompt deliveries for clients
- Handle driver payroll for 30 Master Contractors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials to ensure smooth integration into the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Team Admin & Equipment Manager
Washington Spirit Soccer Club
2017.06 - 2017.10
- Served as the main point of contact for players and coaches to ensure their needs were best met and assisted in players coming in and out of market
- Scheduled travel itinerary for over 20 people including travel times and locations, lodging options, and meals
- Managed all equipment orders for both the pro team and youth teams as well as ensuring product inventory was accurate and maintained
- Solely responsible for all game related equipment including jerseys and training equipment for both home and away games.
- Optimized equipment management by implementing effective inventory tracking systems.
- Maintained clean and organized facilities.
- Inventoried and loaded supplies for travel.
- Cleaned and washed uniforms and other equipment.
Education
High School Diploma -
Old Mill High School
Millersville, MD06.2012
Skills
- Clerical Support
- Information Security
- Scheduling
- Travel Coordination
- Data Entry
- Spreadsheet Management
- Reception Oversight
- Filing
Websites
Affiliations
- Swim Team Coach
Timeline
Administrative Assistant
Parcel Delivery Express (PDX)
2017.11 - 2023.06
Team Admin & Equipment Manager
Washington Spirit Soccer Club
2017.06 - 2017.10
High School Diploma -
Old Mill High School
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