Francesca Tippmann
Fort Wayne,IN
Summary
Highly-motivated employee with desire to take on new challenges and learn new things. Strong team work skills, adaptability, flexibility, and exceptional work ethic. Adequate at working effectively unsupervised and quickly attaining new skills.
Overview
3
3
years of professional experience
Work History
Fulfillment Expert
Target
Fort Wayne, IN, Indiana
07.2024 - Current
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Used handheld scanners to key in data for packages.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Packaged items with appropriate materials to prevent damage during shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Selected products and items from shelves and pallets for customer orders.
- Trained new employees regarding warehouse procedures and standards.
Hospitality Supervisor
Chick-fil-A
Fort Wayne, IN
12.2022 - 06.2024
- Attained the team member, certified trainer, and Hospitality supervisor positions.
- Served on register, mobile, and curbside delivery orders.
- Supervised, led, and delegated employees to positions to maintain productivity and customer service levels.
- Coached staff by giving employees suggestions and feedback to improve job performance.
- Performed and led calmly and efficiently in a fast paced environment.
- Trained new staff on policies, procedures, menu items, service techniques, and all other basic store operations.
- Ensured efficient and timely service of guests by coordinating the activities of myself as well as other restaurant personnel.
- Provided high quality customer service and hospitality to ensure guest satisfaction.
- Received payment from customers and processed transactions accurately.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained accurate records of daily transactions and audited cash drawers at end-of-shift.
- Analyzed financial metrics including sales and labor reports to identify areas of improvement within the department.
- Resolved customer complaints promptly in a professional manner.
- Developed standard operating procedures for all hospitality services provided by the restaurant.
- Coordinated catering requests from external clients including menu selection and and delivery logistics.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Inspected dining areas regularly to ensure cleanliness standards as well as health and safety regulations were met in accordance with local laws and restaurant standards.
Office Assistant
Polar Leasing
Fort Wayne, IN
05.2022 - 08.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
Education
High School Diploma -
Bishop Dwenger High School
Fort Wayne, IN05-2025
Skills
- Accountability & integrity
- Leadership
- Task Delegation
- Food safety knowledge
- Adaptability and Flexibility
- Collaboration
- Organization
- Workplace Safety
- Customer Service
- Cash Handling
- Shipping coordination
- Inventory error correction
- Box building and packing
- Pallet jack operation
- Wave operation
- Packing expertise
- Order picking
- RFID scanning
- Barcode scanning
Hobbies & Volunteer work
- Attaining teamwork and leadership skills in Cheerleading for 7 years and Rugby for 1 year.
- Volunteering with the Franciscan center in their free lunch program occasionally for about 6 years.
- Volunteer with St.Charles Middle school as a youth leader for 1 year.
- Participate in clubs such as FBLA (future business leaders of America) and recycling club.
- Making dinner for St.Josephs mission homeless shelter.
Timeline
Fulfillment Expert
Target
07.2024 - Current
Hospitality Supervisor
Chick-fil-A
12.2022 - 06.2024
Office Assistant
Polar Leasing
05.2022 - 08.2022
High School Diploma -
Bishop Dwenger High School