Francesca Yanez
Las Vegas
Summary
Accomplished Lead Customer Service Manager at Smiths Food And Drug Store, adept in CRM software and fostering professional growth among team members. Successfully optimized workflow processes, significantly enhancing customer satisfaction and ensuring high-quality project management. Excelled in sales support and customer service, upholding strict adherence to company policies.
Developed robust leadership and customer service skills in fast-paced environment, excelling in team management and customer satisfaction. Seeking to transition into new field where these transferrable skills can be leveraged to drive success. Dedicated to creating positive experiences and fostering strong client relationships.
Offering solid foundation in customer interaction and conflict resolution, coupled with keen ability to adapt and learn quickly in new environments. Brings focus on understanding customer needs and implementing effective service solutions. Ready to use and develop communication and problem-solving skills in Lead Customer Service Manager role.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Manager
Smiths Food And Drug Store
08.2017 - Current
Optimized workflow processes within the department, reducing bottlenecks that could negatively.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Established clear expectations for team members, promoting accountability and professional growth.
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standards.
- Ensured adherence to company policies by monitoring interactions between employees and customers regularly.
Education
High School Diploma -
West Granada Hills High School
Northridge, CA06-1986
Skills
- Sales support
- Mytime
- Microsoft outlook, word, and Excel
- Customer service
- Power BI
Accomplishments
- Successfully recruited and trained over 10 new customer service representatives.
- Documented and resolved employee issues which led to the best results.
- Achieved through effectively helping with tasks assigned.
- Supervised team of 36 staff members.
Languages
English
Full Professional
Timeline
Lead Customer Service Manager
Smiths Food And Drug Store
08.2017 - Current
High School Diploma -
West Granada Hills High School
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