Francesca Blanco

I proficiently managed financial transactions, using bookkeeping databases, spreadsheets, and software to post cash, credit card, and accounts payable data accurately. Additionally, I ensured integrity of financial reports, reconciled discrepancies, and maintained effective communication with management, customers, and vendors.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, setting up for incoming shift, preparing cash drawers.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Followed strict recipes and drink measurements to minimize product used.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Prepared garnishes by evenly slicing and pitting fruits.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Provided optimal customer experience by accurately taking customer orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills.
• Responsible for ensuring smooth-running of daily bar operations, including inventory tracking, maintaining organized workspace, and assisting staff during peak hours.
• Educate customers on promotions and new menu items.
• Ability to execute orders from ideation to completion.
• Create positive patron experience by delivering exceptional customer service to all parties.
• Upkeep a clean environment for all customers and patrons to maintain quality assurance procedures and protocol.
• Ability to adapt to diverse personalities in a fast-paced environment

• I effectively managed billing processes, including auditing and distributing client invoices, resolving payment discrepancies, and maintaining customer records. I also proactively addressed customer queries and utilized Collect-It and Sage software to enhance service delivery.

• Oversaw meetings in accordance with governing documents.
• Maintained impartiality and objectivity during meetings and decision-making.
• Contributed to values, goals and strategic vision of organization.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Responsible for ensuring smooth-running of daily bar operations, including inventory tracking, maintaining organized workspace, and assisting staff during peak hours.
• Assisted 100+ customers per day; praised by management for excellent customer service
• Ability to adapt to diverse personalities in fast-paced environment.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

• Communicated with project staff to coordinate committee-related activities.
• Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
• Established and maintained strong relationships with new members of the Sorority,

• Conducted In person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-enrollment checks to verify information on applicant's interview.
• Built strong relationships with internal and external candidates to ensure excellent hiring experience.
• Advertised job opportunities on social media platforms and job boards.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed recruiting strategies to identify qualified candidates and build network.
• Collaborated with hiring managers to understand job requirements and expectations.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.