Francesca C. Villacrez
Rockford,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Windsor Communities
09.2023 - 05.2024
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Sr. Leasing Consultant
Windsor Communities
07.2021 - 09.2023
- Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
Research Technician
Iowa State University
07.2019 - 01.2020
- Enhanced research accuracy by implementing strict quality control measures and maintaining meticulous lab records.
- Streamlined data analysis processes for increased efficiency and improved results interpretation.
- Assisted in the development of novel research methodologies, leading to breakthrough discoveries and publications.
- Conducted thorough literature reviews to inform experimental design and establish project relevance.
- Maintained a safe and organized laboratory environment, ensuring compliance with safety regulations and best practices.
Education
Bachelor of Science - Biology
Iowa State University
Ames, IA12.2019
Skills
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Customer Relations
- Budgeting and finance
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
Windsor Communities
09.2023 - 05.2024
Sr. Leasing Consultant
Windsor Communities
07.2021 - 09.2023
Research Technician
Iowa State University
07.2019 - 01.2020
Bachelor of Science - Biology
Iowa State University
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