Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francesca Cuevas

Salem,MA

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

10
10
years of professional experience

Work History

Airport Operations Manager/ Branch Manager

Hertz Rental Car
04.2023 - Current
  • Optimized use of airport facilities by conducting regular space utilization analyses, enabling better allocation of resources and minimization of congestion during peak times.
  • Improved communication channels between various departments resulting in seamless coordination and efficient problem resolution.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Conducted risk assessments regularly identifying vulnerabilities in operation processes leading to proactive implementation of corrective measures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Lead Mobile Sales Consultant

Sprint/T-Mobile
04.2019 - 12.2022
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Achieved sales targets consistently by effectively presenting product features and persuading customers of their benefits.
  • Answered questions from customers regarding products and services both by telephone and in-person.
  • Conducted thorough product research, staying up-to-date on industry trends and competitor offerings to provide informed recommendations to clients.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Set up, updated and closed business and personal accounts.
  • Leveraged strong communication skills to effectively articulate the benefits of various mobile plans and devices, simplifying complex information for customer comprehension.
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
  • Maintained detailed records of all customer interactions within company databases for accurate reporting purposes while adhering to data privacy regulations.

Lot Attendant

Dollar/Thrifty Car Rental
10.2015 - 01.2019
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their rental.
  • Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
  • Supported sales team with vehicle preparation, ensuring optimal presentation for customers.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.

Education

Business Administration And Management

North Shore Community College
1 Ferncroft Rd, Danvers, MA 01923
06-2029

Skills

  • Operational efficiency
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Staff training/development
  • Multitasking
  • Organizational skills
  • Customer service management
  • Recruitment and hiring
  • Payroll administration and timekeeping
  • Scheduling management
  • Operations management

Languages

Spanish
Native or Bilingual

Timeline

Airport Operations Manager/ Branch Manager

Hertz Rental Car
04.2023 - Current

Lead Mobile Sales Consultant

Sprint/T-Mobile
04.2019 - 12.2022

Lot Attendant

Dollar/Thrifty Car Rental
10.2015 - 01.2019

Business Administration And Management

North Shore Community College

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Francesca Cuevas