Francesca Pia Oviedo
Pittsburgh,PA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional.
Overview
13
13
years of professional experience
Work History
Responsible Gaming Associate
Rubyplay
10.2022 - Current
- Verified reported ID theft and financial fraud through investigations of referred unusual activity
- Utilized advanced software tools to monitor real-time transaction data for signs of suspicious behavior
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Proficient in Microsoft Excel and Word
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
Blockchain Consultant
Playtech
01.2021 - 01.2023
- Evaluated security risks associated with various blockchain platforms and advised clients on best practices for risk mitigation
- Collaborated with cross-functional teams to create custom decentralized solutions
- Anticipated, assessed and mitigated blockchain threats
- Integrated data with repositories and protected private information.
Contract Security Officer
U.S. Securities and Exchange commition
02.2022 - 12.2022
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Collaborated with law enforcement agencies during emergencies or ongoing investigations
- Prepared detailed reports presenting analysis findings and recommendations
- Defined complex issues and developed timetables and processes for decision making.
Pittsburgh Pirates sales consultant
Pittsburgh Pirates
02.2012 - 06.2014
- Managed relationships with influencers or brand ambassadors responsible for promoting products or services online
- Increased sales success by adapting techniques to needs and attitudes of each client
- Delivered polished and professional sales presentations to individual clients and groups.
Pittsburgh Steelers events consultant
songwhale
02.2012 - 06.2014
- Built relationships with key stakeholders to foster trust and open communication
- Provided exceptional customer service by anticipating guests' needs and responding quickly to requests
- Improved customer satisfaction by providing information about facilities and entertainment operations.
Education
Bachelor of Science (B.S.) - Education -
La Roche
Pittsburgh, Pa05.2012
Skills
- High attention to detail
- Management Support
- Effective Communication
- Data Entry
State
Pennsylvania
City
Pittsburgh
Zip
15223
Languages
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Responsible Gaming Associate
Rubyplay
10.2022 - Current
Contract Security Officer
U.S. Securities and Exchange commition
02.2022 - 12.2022
Blockchain Consultant
Playtech
01.2021 - 01.2023
Pittsburgh Pirates sales consultant
Pittsburgh Pirates
02.2012 - 06.2014
Pittsburgh Steelers events consultant
songwhale
02.2012 - 06.2014
Bachelor of Science (B.S.) - Education -
La Roche
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