Frances McClanahan-May
Hurley,VA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure job as scribe position transitioning into nurse position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerk
Pikeville Medical Center
12.2018 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative Agent
Sykes
07.2016 - 10.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Clerk/ Receptionist
Stone Mountain Health Services
09.2004 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Pharmacy Tech
Medical Park Pharmacy
04.2000 - 05.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
Education
Associate of Science - Nursing
Southwest Virginia Community College
Richlands, VAAssociate of Science - Health Science
Southwest Virginia Community College
Richlands, VA05.2023
Certificate - Pharmacy Tech
Southwest Virginia Community College
Richlands,Va05.2002
High School Diploma -
Grundy High School
Grundy, VA06.2001
Skills
- Peer Relationships
- Calendar Management
- Handling Payments
- Customer Satisfaction
- Verbal and Writing Communication
- Stocking and Replenishing
- Telephone Etiquette
- Copying and Scanning
- Medication Identification
- Office Supplies and Inventory
- Microsoft Office
- Medical Abstraction
- Information Updates
Certification
- Licensed Pharmacy Tech
- First Aid/CPR Certified
- Licensed Practical Nurse
References
References:
Cassie Ashby friend 276-345-5874
Leanne Lester friend 276-312-3995
Linda McCoy friend 276-312-3294
Timeline
Clerk
Pikeville Medical Center
12.2018 - Current
Customer Service Representative Agent
Sykes
07.2016 - 10.2018
Clerk/ Receptionist
Stone Mountain Health Services
09.2004 - 04.2016
Pharmacy Tech
Medical Park Pharmacy
04.2000 - 05.2008
Associate of Science - Nursing
Southwest Virginia Community College
Associate of Science - Health Science
Southwest Virginia Community College
Certificate - Pharmacy Tech
Southwest Virginia Community College
High School Diploma -
Grundy High School
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