Francesco Bouglione
Los Angeles,California
Summary
I believe that my profile, my knowledge and interest in foreign languages, my experience abroad in the hotel industry as a receptionist at the DoubleTree by Hilton hotel in Brussels, Belgium, and at the prestigious Byblos Hotel in Saint Tropez, France, my openness to the world, my motivation, my ability to work in a fast-paced environment and to take responsibility, my discretion and my ability to adapt to any type of environment will bring something special to the group of people I will be working with. I also believe that I will be fully capable of carrying out the tasks entrusted to me.
Overview
6
6
years of professional experience
Work History
Front Office Intern
Hotel Byblos***** Palace
04.2023 - 08.2023
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Collaborated with housekeeping staff to maintain room availability and cleanliness standards.
- Welcoming VIPs and guests from all over the world with a five star palace service.
- Worked in association with the concierge services desk for guests, resulting in enhanced customer experiences during their stay.
Propman
Cirque Bouglione
10.2022 - 03.2023
- Participating in the assembly and dismantling of stage equipment and securing the transport of the various props for the show
- Ensuring compliance with safety standards
- Worked well in a team setting, providing support and guidance.
Front Office Intern
DoubleTree By Hilton Brussels City****
04.2022 - 08.2022
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
- Collaborated with housekeeping staff to maintain room availability and cleanliness standards.
- Handled guest complaints professionally, implementing solutions to ensure positive outcomes.
Restaurant Waiter
Le Flamant Rose
06.2021 - 08.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Business Developer
Serenity Communications
01.2021 - 05.2021
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Developed strong relationships with key clients for improved customer satisfaction and long-term partnerships.
- Enhanced company''s market presence by attending networking events, trade shows, and conferences.
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
Propman
Cirque Bouglione
10.2017 - 03.2018
- Participating in the assembly and dismantling of stage equipment and securing the transport of the various props for the show
- Ensuring compliance with safety standards
- Worked well in a team setting, providing support and guidance.
Education
Master's Degree - International Business
Ecole De Management Leonard De Vinci
Paris, France09.2024
Certificate - International Trade And Commerce
University of California - Los Angeles
Los Angeles, CA06.2024
Associate of Arts - International Business
Santa Barbara City College
Santa Barbara, CA12.2020
Associate of Arts - Kinesiology
Santa Barbara City College
Santa Barbara, CA06.2020
Skills
- Organization
- Decision Making
- Teamwork
- Problem Solving
- Critical Thinking
- Understanding and mastery of the OnQ system and Fidelio 8
- Microsoft Pack Office
- Canva Marketing Skills
Introduction
Currently a fifth and last year student within the International Business Master's Degree program at the Leonard De Vinci School of Management in Paris, La Defense, France and a UCLA Extension Certificate Program student, I am looking for a job starting September 2024, which will give me more professional experience and knowledge necessary for a future rewarding professional career.
Accomplishments
Graduated with the Honors mention for my two Associate In Arts Degrees from the Santa Barbara City College.
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Affiliations
- Volunteering during Charity Events at the Cirque Bouglione
- Playing Basketball
- Love watching live shows such as circus show or musicals
- Watching Formula 1
Timeline
Front Office Intern
Hotel Byblos***** Palace
04.2023 - 08.2023
Propman
Cirque Bouglione
10.2022 - 03.2023
Front Office Intern
DoubleTree By Hilton Brussels City****
04.2022 - 08.2022
Restaurant Waiter
Le Flamant Rose
06.2021 - 08.2021
Business Developer
Serenity Communications
01.2021 - 05.2021
Propman
Cirque Bouglione
10.2017 - 03.2018
Master's Degree - International Business
Ecole De Management Leonard De Vinci
Certificate - International Trade And Commerce
University of California - Los Angeles
Associate of Arts - International Business
Santa Barbara City College
Associate of Arts - Kinesiology
Santa Barbara City College
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