Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Francesco Giacalone

Apple Valley,CA

Summary

Strong problem solver and leader dedicated to providing solutions and timely expertise. Computer Technician skill allows handling everything from PC onboarding through maintenance and repair to secure decommissioning services. Diligent worker with confident experience. Also experienced in training new employees on responsibilities and company work ethics. Talented with expert team leadership, planning and organizational skills.

Overview

8
8
years of professional experience

Work History

Geek Squad Consultation Agent

Best Buy
06.2021 - 04.2023
  • Ability to work successfully as a part of a team
  • Prioritizing and Multitasking in a fast-paced environment
  • Building Relationships, exhibiting empathy, and providing solutions to guests
  • Handled iPhone, laptop, and desktop repairs
  • Provided excellent customer service to all.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Linked computers to network and peripheral equipment.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Enhanced system performance by conducting regular software and hardware updates.

Sales, Claims Processing, Warranty Management, Service

Major RV Sales
08.2023 - 11.2023
  • Performed General Salesperson Duties
  • Created and managed customer claims and warranty claims
  • Performed mechanical service duties on trailers and equipment
  • Demonstrated excellent problem-solving skills by identifying potential issues early on during the claims process and addressing them proactively.
  • Created and maintained an internet sales division
  • Developed strong working relationships with insurance adjusters to ensure seamless coordination during claim investigations.
  • Maintained business social media
  • Walked customers through the purchase process
  • Received and shipped packages and parts
  • RV lot maintenance.
  • Handled high volume of daily claims while consistently meeting deadlines and maintaining attention to detail.

Janitorial and Laborious Tasks

KBR Logistics
02.2024 - Current
  • Performed General Labor and Janitorial Duties
  • Ensured a clean and organized work environment
  • Performed maintenance on cleaning equipment
  • Maintained unsupervised work discipline
  • Performed 'out of office' tasks involving recycling and use of heavy equipment
  • Possession of active Forklift Training and License
  • Maintained heavy equipment safety standards
  • Worked with other parties of the facility to ensure tasks are done properly and safely
  • Properly used and disposed of chemicals and other materials
  • Performs daily routine checks for cleanliness and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Worked alongside team to accomplish work goals according to schedule.

01.2016 - Current
  • Mojave High School - Office Helper ASB Bookkeeper
  • Alternative Education Center - Provided assistance to office staff
  • I.T Dept
  • At Ranchero Middle School - Assisted in Chromebook repair and other computer maintenance
  • Have provided I.T assistance to others independently
  • Have also provided independent photography services.

Education

No Degree - ELCT Computer Hardware, Software, Cisco Networking

Victor Valley College
Victorville
05.2022

General course studies -

Apple Valley High School
Apple Valley, CA
05.2021

General course studies -

Sultana High School
Hesperia, CA
05.2018

Skills

  • Attention to Detail
  • Strong Analytical Problem Solving Abilities
  • Ability to work in a dynamic work environment
  • Experience in running large scale tasks
  • Relationship Building
  • Time Management and Prioritization
  • Multitasking and Organization
  • Excellent Customer Service
  • Computer and Mobile Hardware & Software Troubleshooting
  • Auto Detailing
  • Photography and Videography
  • Video and Audio Editing
  • DAW Production
  • Computer Assembly
  • Network configuration
  • Remote Support

Accomplishments

  • Achieved timely Chromebook repair through effectively helping with all necessary hardware defects at Ranchero Middle School.
  • Collaborated with the office team at the Alternative Education Center in the development of a more organized and manageable workflow that resulted in less delays and missed deadlines
  • Created and managed a social media portfolio for an RV Sales division, and maintained a following using social media marketing and attention tactics

Timeline

Janitorial and Laborious Tasks

KBR Logistics
02.2024 - Current

Sales, Claims Processing, Warranty Management, Service

Major RV Sales
08.2023 - 11.2023

Geek Squad Consultation Agent

Best Buy
06.2021 - 04.2023

01.2016 - Current

No Degree - ELCT Computer Hardware, Software, Cisco Networking

Victor Valley College

General course studies -

Apple Valley High School

General course studies -

Sultana High School

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Francesco Giacalone