Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francesco Mongelli

Perth Amboy,NJ

Summary

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. • Kept records for production, inventory, income and expenses. • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. • Interviewed, trained and supervised employees. • Promoted business on social media platforms to maximize brand identity and generate revenue. • Resolved issues quickly through meticulous research and quick decision-making. • Managed operations budgeting, accounts payable and accounts receivable and payroll. • Delegated work to staff, setting priorities and goals. • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies. • Analyzed financial statements and trends to manage cash flow and make business decisions. • Acute knowledge of DOT guidelines and regulations

Overview

7
7
years of professional experience

Work History

Manager & Business Contact

Re Pete Trucking
09.2017 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Truck Driver

Re Pete Trucking
09.2017 - 03.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Education

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06.2014

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Schedule Management
  • Onboarding and Orientation

Timeline

Manager & Business Contact

Re Pete Trucking
09.2017 - 03.2024

Truck Driver

Re Pete Trucking
09.2017 - 03.2024

High School Diploma -

Perth Amboy High School

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Francesco Mongelli