Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Hi, I’m
Francesco Montelli
Haines City,FL
Summary
Overview
32
years of professional experience
1
Certification
Work History
Brinks Global ArmoredJamaica, NY
Supervisor
01.2016 - 04.2019
Job overview
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted routine inspections to check quality and compliance with established specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained compliance with company policies, objectives, and communication goals
- Conducted routine inspections to check quality and compliance with established specifications
- Monitored workflow to improve employee time management and increase productivity
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Maintained database systems to track and analyze operational data
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Generated reports detailing findings and recommendations
- Conducted regular reviews of operations and identified areas for improvement
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Evaluated customer needs and feedback to drive product and service improvements
- Achieved results by working with staff to meet established targets
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Observed packing operations to verify conformance to specifications
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Educated staff on organizational mission and goals to help employees achieve success
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Developed and implemented customer service policies to enhance satisfaction
- Collected, arranged, and input information into database system
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Created and managed project plans, timelines and budgets
- Developed and updated tracking spreadsheets for process monitoring and reporting
FedEx Corp ... Employee # 98633Orlando, VA
Manager of Operations
02.1987 - 11.2016
Job overview
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Reported issues to higher management with great detail
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Directed initiatives to improve work environment, company culture or overall business strategy
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Increased profit by streamlining operations
- Devised processes to boost long-term business success and increase profit levels
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supervised operations staff and kept employees compliant with company policies and procedures
- Analyzed and reported on key performance metrics to senior management
Education
Brinks Global UniversityBrooklyn, NY
Certificate And Diploma from Weapon And Security Surveillance
07.2017
University Overview
FedEx Corp...Fort Lauderdale, FL
Manager... from ( Is Management For Me )...
05.2004
University Overview
Flushing High SchoolFlushing, NY
High School Diploma
06.1974
University Overview
Skills
- Business Administration
- Business Planning
- Supervising Employees
- Operations management
- Staff Management
- Inventory oversight
- Training and mentoring
- Excellent Communication
- Active Listening
Certification
- Operation Maneger, Federal Express Corp
Languages
Italian
Full Professional
Spanish
Full Professional
English
Full Professional
Timeline
Supervisor
Brinks Global Armored
01.2016 - 04.2019
Manager of Operations
FedEx Corp ... Employee # 98633
02.1987 - 11.2016
Brinks Global University
Certificate And Diploma from Weapon And Security Surveillance
FedEx Corp...
Manager... from ( Is Management For Me )...
Flushing High School
High School Diploma
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