Francesco Percoco
Fort Lauderdale,FL
Summary
Accomplished Yachts Captain with a proven track record at Xboats, enhancing customer satisfaction and crew morale through strategic leadership and expert navigation. Skilled in boat handling and team management, adept at route planning and operational excellence. Achieved significant improvements in safety and efficiency, demonstrating a results-driven approach with a focus on achievements.
Capable sailor professional with robust experience and diverse skillset in effectively navigating marine vessels. Skillful in anchoring, docking and guiding ships according to established regulations and rules. Motivated to eliminate issues and incidents by consistently following safety protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Yachts Capitan
Xboats
Miami, FL
04.2014 - Current
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
- Improved crew morale with effective leadership techniques that fostered teamwork while addressing individual needs or concerns promptly.
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.
- Performed meticulous record-keeping duties, documenting essential information such as maintenance logs, crew hours, and trip itineraries for future reference.
- Maintained vessel in pristine condition through diligent cleaning, maintenance, and repairs for optimal performance.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
- Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
- Interviewed and hired crew members and assigned watches or living quarters to crew members.
Steward
Private Client
Miami, FL
10.2008 - 01.2014
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Assisted guests with special requests and accommodations, ensuring a memorable and enjoyable cruise experience.
- Managed passenger inquiries and resolved issues promptly, maintaining a high level of customer satisfaction throughout the journey.
- Assisted students with safe and orderly boarding and exiting .
Skills
- Boat handling
- Mooring Operations
- Team Management
- Route Planning
- Anchoring techniques
- Navigation expertise
- Strategic leadership
- Operational planning
- Navigation tools
Languages
English
Full Professional
Spanish
Full Professional
Italian
Full Professional
Timeline
Yachts Capitan
Xboats
04.2014 - Current
Steward
Private Client
10.2008 - 01.2014