Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Authorization
Personal Information
Timeline
Generic

Francesco Turiano

Delray Beach,FL

Summary

To obtain and utilize past knowledge, experiences and skills to contribute to success to a company. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vehicle Specialist

Al Hendrickson Toyota
08.2023 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed approximately 30 incoming calls, emails, faxes per day.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Selling vehicles to customer/clients
  • Customer service Inbound/Outbound Calling
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
  • informing customers and clients on updated safety features
  • informing customers/clients on updated performance
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Owner

Franks Does It Best Handyman Service, Inc.
07.2018 - 05.2023
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Prepared annual budgets with controls to prevent overages.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
  • Negotiated cost-effective solutions with suppliers/vendors for purchasing high-quality materials at competitive prices, benefiting both clients and my bottom line.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Removed and repaired carpet and wood flooring.
  • Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Conducted thorough inspections of completed work sites to confirm adherence to safety standards and client expectations before leaving the premises.
  • Managed available parts, tools, and materials inventory to maintain prompt response capability.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Responded to maintenance requests in [Type] property with great speed and efficiency.
  • Conferred with contracted workers about needs and provided expertise in residential jobs and tool use.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.

Staging master inspectors

International Brotherhood of Electrical Workers (IBEW)
05.2016 - 06.2018
  • Special modification circuit operations lead supervising staging master
  • Assembly knowledge of over 200+ fixtures
  • The ability to follow every wiring diagram with exponential quality
  • High and low voltage circuits
  • Splicing, special modification work via submarine light, circuits, fixtures
  • Air craft sensors and fixtures, emergency back up modifications, circuits, modules
  • Conversion of ballast fixtures and circuits to LED
  • Back up emergency and transformer fixtures
  • The ability to understand and follow precise instruction for assembly
  • Knowledge of sensory, drivers, high and low voltages, soldering
  • Programming of drivers, updates in software and inventronics
  • Staging materials : Transformers, hardware building, precise wires and materials for each fixture, tools that are needed
  • Machine shop skills for everyday fixtures as well as custom fabrication machining
  • Cutting, tacking, welding, soldering, Checking and evaluating work order and bill of materials
  • Making adjustments speaking with engineers on changes
  • Certain that fixtures will hold against climate
  • Preparations of orders constantly changing with customizations, ability to track materials for over 200+ quantities at a time
  • Technological heavy working position
  • Worked side by side with managers and engineers, with team leaders
  • Supervising position/started work as a electrical engineer to correspond orders
  • Customer needs, and work expectations
  • Applied every day work load, finishes, starting's and completions into company software computer
  • Electrical engineering
  • Recorded inspection and test results on data sheets.
  • Examined products for imperfections and defects.
  • Investigated customer complaints to take necessary corrective actions.
  • Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
  • Managed multiple concurrent projects successfully while adhering strictly to deadlines.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Updated quality control records and reports.
  • Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
  • Monitored product quality at all stages of production process.
  • Followed safety protocols while handling hazardous materials.
  • Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Set policies governing inspecting, testing and compliance operations.
  • Developed safety plans, procedures and policies in collaboration with business leaders.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Repaired faults, reassembled products, and completed additional tests.
  • Utilized quality control software to track and analyze product data.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Assessed safety and compliance concerns through diligent buildings, rooms and equipment inspections.
  • Collaborated with cross-functional teams to develop comprehensive inspection plans for complex projects.
  • Trained other workers in inspection and testing procedures.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Investigated complaints to remedy buildings, equipment and safety issues.
  • Educated staff on safety and quality improvement strategies to uplift standards.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Led audit and inspection schedules for staff and contractors, meeting strict deadlines.
  • Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
  • Contributed towards cost-saving initiatives by identifying inefficiencies during inspections that led to process improvements.
  • Sampled products to verify compliance with standards
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Followed standard operating procedures for inspections and tests.
  • Improved inspection efficiency by implementing advanced data analysis tools and techniques.
  • Conducted detailed building structure inspections to identify and resolve potential risks.
  • Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
  • Leveraged technical expertise when inspecting specialized equipment such as pumps, valves, piping systems.
  • Conducted regular audits of internal systems and processes to identify opportunities for optimization while maintaining high quality standards.
  • Assisted in developing inspection and testing protocols.
  • Assisted in the development of training materials, improving overall team knowledge and competency levels related to inspection procedures and requirements.
  • Started and observed equipment operations to automatically sort and inspect materials and products.
  • Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
  • Provided feedback to production team regarding product quality.
  • Conducted root cause analysis after critical incidents which led directly to improved safety protocols implementation.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Provided technical support to production personnel.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong communication and organizational skills through working on group projects.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Answered constant flow of customer calls with minimal wait times.

Insurance Agent

Primerica
12.2015 - 12.2016
  • Customer Service Agent
  • Generated leads through cold-calling, networking and other outreach methods.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Identified and solicited sales prospects in agency databases.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Assisted clients in navigating often complex claims process, ensuring they received fair and timely resolutions.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating commitment to exceptional service.
  • Analyzed customer needs to provide customized insurance solutions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Educated clients on insurance policies and procedures.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Conducted annual reviews of existing policies to update information.
  • Negotiated contracts and terms of sale with potential customers.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Developed and implemented promotional strategies to increase customer base.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Manager

World class valet
01.2011 - 10.2014
  • Customer service driven role
  • Oversaw team of (13-20)Tracking their overall performances while also improving their work in interpersonal communication and customer service
  • Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
  • Managed book keeping and inventory
  • Reported directly to CEO
  • With over 4+ locations had ability to track and manage whole team together at one locations of split between locations
  • Tracked paychecks and working hours of all employees via ads, excel soft wares.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Manager of Vehicle Parts Department

Volvo and Mazda Dealership of West Nyack
05.2012 - 05.2014
  • Customer service role
  • Oversaw, instructed and managed work team of 15 by tracking their productivity and efficiency
  • Worked in correlation with other company dealers
  • Primarily stationed at desk for incoming calls and invoice orders laptop access
  • Delivering top customer service quality each day, problem solving, multitasking and positive attitude
  • Reading, explaining terms of agreements with customers
  • Warranty options and other options and packages the company provided
  • Proficient in software emails, excel, word, quickly adapted into new ads programs and softwares due to my understandings of technology advancement
  • Memorized hundreds of different part numbers for work order creations and references
  • Organizer for customer service problems and solutions
  • Incoming and outgoing delivery of vehicles packages parts and invoice, car swaps
  • Managed the operations and organization of four parking lots
  • Due to strong sense of leadership skills and ability to adapt execution of daily work was always exception, skills in heavy technological positions are my strong suite
  • Scheduled and retrieved special items orders, and help correlate delivery with other drivers from primary locations, and audi, bmw, dodge
  • To deliver faster services as dealers agreed to work together
  • Alongside getting a team of 15 mechanics everything they needed to preform Maintenance, replacement, or customization of vehicles.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.

Mechanic

Tna custom
06.2010 - 06.2011
  • Services included the building of motorcycles for expanding clientele
  • Assisting and teaching new hires with technical services and maintenance
  • Contributed in designing and building new motorcycles for company showrooms and to fulfill client's orders.

Mechanical Technician

Easy Door Garage
10.2007 - 10.2010
  • Handled garage door installments and removals
  • Managed and fixed fuse boxes and programming of drivers via computer software inventronics
  • Handled remote access boxes and managed installment of operators and software updates, as well as remote functions and repair, and sensor beam installation

Education

Associate of Arts - Liberal Arts

Rockland Community College
01.2012

High School Diploma -

Tappan Zee High School

Skills

  • Excel
  • High voltage
  • Assembly
  • Low voltages
  • Assistant Manager
  • Customer Service
  • Trilingual
  • Customer Care
  • Call Center
  • Manager
  • Italian
  • Remote Access Software
  • Electrical Experience
  • Active Directory
  • Sensors
  • Troubleshooting
  • Programmable Logic Controllers
  • Analysis skills
  • Quality control
  • Quality inspection
  • Construction inspection
  • Contracts
  • Construction management
  • Curriculum development
  • Mechanical Knowledge
  • Low Voltage
  • Equipment Repair
  • Computer Networking
  • Microsoft Windows Server
  • Technical Support
  • Microsoft Exchange
  • Help Desk
  • Operating Systems

Certification

Driver's License

Motorcycle license

Dealer Rated certified

Toyota certified

Primerica insurance

Additional Information

Fluent in Italian and English and Spanish Proficient in Microsoft word, excel, and Inventronics. ( Novice engineering computer software to calibrate electrical output of Batteries, Drivers, Sensors, re map of softwares, mechanical skills, fabrication skills, Knowledge of automobiles, motorcycles, excellent customer service skills. Full potential portrays when supervising or managing. Great people skills, ability to work with others, positive attitude, well kept hygiene with strong professionalism and natural leading presence. Great inventory skills, organization skills, Best in managerial positions. Well spoken, extensive vocabulary. Best quality, Great ability to focus on solutions and beneficial solution outcomes.

Work Authorization

Authorized to work in the US for any employer

Personal Information

Title: I.B.E.W Local 3 Staging Master Inspector

Timeline

Vehicle Specialist

Al Hendrickson Toyota
08.2023 - Current

Owner

Franks Does It Best Handyman Service, Inc.
07.2018 - 05.2023

Staging master inspectors

International Brotherhood of Electrical Workers (IBEW)
05.2016 - 06.2018

Insurance Agent

Primerica
12.2015 - 12.2016

Assistant Manager of Vehicle Parts Department

Volvo and Mazda Dealership of West Nyack
05.2012 - 05.2014

Manager

World class valet
01.2011 - 10.2014

Mechanic

Tna custom
06.2010 - 06.2011

Mechanical Technician

Easy Door Garage
10.2007 - 10.2010

Associate of Arts - Liberal Arts

Rockland Community College

High School Diploma -

Tappan Zee High School

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Francesco Turiano