Francesco Filippi
New York,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Floor Manager
Monalisa Pizzeria E Ristorante
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Restaurant Waiter
Flour And Oak
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Head Waiter
Baci Ristorante
01.2022 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
Restaurant Waiter
Angelina’s Ristorante
10.2019 - 12.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Captain Waiter
Don Juan Restaurant & Pizzeria
11.2016 - 11.2018
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained and managed dining room staff with diverse service backgrounds.
Education
Master Of Finance - Finance
ITCG G. Caruso
Italy04.2016
Skills
- Department Management
- Customer Relations
- Regulatory Compliance
- Conflict Resolution
- POS Systems
- Employee Management
- Expense Tracking
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Head Waiter
Baci Ristorante
01.2022 - 10.2023
Restaurant Waiter
Angelina’s Ristorante
10.2019 - 12.2022
Captain Waiter
Don Juan Restaurant & Pizzeria
11.2016 - 11.2018
Floor Manager
Monalisa Pizzeria E Ristorante
Restaurant Waiter
Flour And Oak
Master Of Finance - Finance
ITCG G. Caruso
Similar Profiles
Noelia RamirezNoelia Ramirez
Server at Rudy's Ristorante and PizzeriaServer at Rudy's Ristorante and Pizzeria
Francesco AngeliniFrancesco Angelini
Restaurant Waiter at Ristorante Pizzeria La CapannaRestaurant Waiter at Ristorante Pizzeria La Capanna
Holland SmithHolland Smith
Bartender/Restaurant Server at Basta Pizzeria RistoranteBartender/Restaurant Server at Basta Pizzeria Ristorante