Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francescos Gencarelli

Pequannock,NJ

Summary

Accomplished Manager with a proven track record at JRinthepark, LLC, and Gencarelli, Inc. enhancing customer satisfaction through expert team leadership and efficient time management in a fast- paced setting. Skilled in leveraging computer skills and social media to boost restaurant visibility and engagement. Excelled in staff training, significantly improving service quality and operational efficiency. Collaborate closely with the kitchen and bar staff to ensure efficient operations and timely service. Maintaining a positive image for the establishment

Overview

9
9
years of professional experience

Work History

Manager/Front of House Manager

JRinthepark,LLC
04.2023 - Current

- maintain a high level of attention to detail while providing excellent customer service

-collaborate closely with kitchen and bar staff to ensure quality and timely service

-training and supervising front-of-house staff, fostering a positive work environment, and enforcing company policies

-managing online and by phone reservations, take-out orders, and catering orders.

-Addressing any concerns or complaints from patrons

-booking private events/parties and assisting customers in creating a menu and a seamless experience with their guests

-making sure there is sufficient staff covering indoor, outdoor dining, and parties.

-assisting wait staff in making drinks, taking orders, bringing food when necessary

-keeping and clean and organized station

-making sure food goes out in a timely manner and in proper portions, presentations, and to the correct table.

-taking payments by cash or credit and closing out registers /POS stations.

-organizing, packaging food or catering orders for delivery drivers

-creating holiday menus or weekly specials, printing them and posting on social media

Manager/Front of House Manager

Gencarelli,Inc.
06.2015 - 04.2023

- maintain a high level of attention to detail while providing excellent customer service

-collaborate closely with kitchen and bar staff to ensure quality and timely service

-training and supervising front-of-house staff, fostering a positive work environment, and enforcing company policies

-managing online and by phone reservations, take-out orders, and catering orders.

-Addressing any concerns or complaints from patrons

-booking private events/parties and assisting customers in creating a menu and a seamless experience with their guests

-making sure there is sufficient staff covering indoor, outdoor dining, and parties.

-assisting wait staff in making drinks, taking orders, bringing food when necessary

-keeping and clean and organized station

-making sure food goes out in a timely manner and in proper portions, presentations, and to the correct table.

-taking payments by cash or credit and closing out registers /POS stations.

-organizing, packaging food or catering orders for delivery drivers

-creating holiday menus or weekly specials, printing them and posting on social media

Education

High School Diploma -

Pequannock Township High School
Pompton Plains, NJ
06.2015

Skills

  • Team Leadership
  • Time Management
  • Verbal communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Computer Skills
  • Professional and Courteous
  • Customer Service
  • Restaurant Experience
  • Microsoft Office
  • Constant Contact
  • Social Media

Languages

Italian
Limited Working
Spanish
Limited Working

Timeline

Manager/Front of House Manager

JRinthepark,LLC
04.2023 - Current

Manager/Front of House Manager

Gencarelli,Inc.
06.2015 - 04.2023

High School Diploma -

Pequannock Township High School
Francescos Gencarelli