Frances D Covin-Grant
Summary
Seasoned sales professional offering 15+ years of diverse retail experience with proven success at training retail staff members. Superb communicator with exceptional people skills to help people learn. Versatile retail professional with history of equipping retail staff members to excel, grow and advance. Additionally, I am highly-motivated with the desire to take on new challenges. I possess a strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
24
24
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Miami, FL
10.2023 - Current
- Provide instruction and guidance to students in the absence of a regular teacher.
- Execute lesson plans and activities for students.
- Assist with classroom management issues when needed.
- Adapt teaching methods to accommodate diverse learning styles.
- Implement school policies and procedures in the classroom.
Teacher's Aide Volunteer
Volunteer Work
Miami, FL
04.2023 - 08.2024
- Prepared instructional materials for use in the classroom.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Organized student records, documents, and other paperwork.
- Assisted with special events such as field trips, assemblies, and other activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Sales Consultant
García Door and Window
Miami, FL
08.2021 - 10.2022
- Maximized customer service by efficiently placing orders and addressing inquiries from customers through various channels, including in-person, email, and phone.
- Exercised critical thinking by analyzing blueprints and other documents in order to produce detailed window estimates.
- Developed strong customer relationships to encourage repeat business.
- Identified areas of improvement within existing processes and procedures.
Sales Consultant
Fendi North America
Miami, FL
09.2012 - 05.2014
- Responsible for providing excellent customer service based on the “Top Store” program objective, and also meeting sales goals (exceeded annual goal by 28% in 2013)
- Trained newly hired top talent to fill key positions and maximize productivity.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
- Created and maintained a strong clientèle, while enhancing relationships with Saks Fifth Avenue associates to drive business
- Assisted in all operational duties such as repairs, special orders, transfers, returns, etc
- Handled opening and closing procedures, in addition to regular store maintenance functions as needed
- Used all the tools and resources available to obtain product knowledge, company information and history, while also keeping up to date with company news and top competitors
- Responsible for maintaining visual standards with direction from corporate.
Sales Associate (Seasonal)
Christian Dior
Miami, FL
- Learned about the Christian Dior history and Values, and implemented that knowledge in selling strategies
- Handled operational procedures, including opening and closing cash registers, processing transfers and repairs, and cycle counts
- Verified that all merchandising standards were maintained on a daily basis.
Assistant Manager
Agent Provocateur
Bal Harbour, FL
02.2009 - 03.2011
- Contributed to communicating the execution of the sales plan to staff- guiding them through the importance of building a client base to reach sales goals. Utilized motivation techniques to foster a positive, challenging, and open environment for the sales staff to share creative ideas to reach sales goals
- Worked with Store Manager on ways to promote building sustainable relationships with clients to the sales team and assist SM with the recruit, interview, and hiring process, as well as training on Agent Provocateur customer service, sales standards, and expectations
- In the absence of the Store Manager, responsible for all operations, safety of the store and completing any necessary tasks for Headquarters
- Coordinated in store and external events to market the brand, while ensuring efficiency and attention to detail
- Executed bi-weekly merchandising as well as vividly provocative window installations
- Evaluated individual and team business performance and identified opportunities for improvement.
- Explained goals and expectations required of trainees.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
Sales Manager
Post Blue Jean Co
Miami Beach, FL
2007 - 2008
- Trained sales associates to follow store standards and motivated them to actively engage in excellent customer service
- Assisted in visual merchandising throughout the store and window displays
- Implemented a new POS sales program that improved accounting records and tracked inventory and execute training.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
Event Production Assistant (volunteer Position)
On Line Productions
Miami, FL
01.2004 - 03.2009
- Worked as a production team member to support the execution of special events
- Dealt with logistics, as well as sourcing and negotiating with suppliers, speakers, and talent
- Assisted other members of the project on-site and off-site in addition to liaising with sub-contractors and vendors
Sales Lead Keyholder
Bath & Body Works
Miami, FL
04.2003 - 03.2005
- Trained sales associates in maintaining focus on retail sales and customer service to achieve company's targeted goals
- Managed daily operational duties including opening and closing of the store
- Managed the execution of visual merchandising/ floor set.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to manage inventory and prevent shrinkage.
Key Holder Supervisor
Lucky Brand Jeans
Aventura, FL
01.2001 - 03.2003
- Delivered exceptional customer service in challenging situations.
- Managed daily operations and led group trainings to instill company values and inspire new hires
- Completed attractive visual merchandising displays to appeal to our diverse market of clients.
- Promoted active participation in group discussions to foster better understanding of course material.
Education
Bachelor of Arts - Liberal Studies
Florida International University
01.2008
Skills
- Relationship building and management
- Adaptable
- Analytical Skills
- Verbal and Written Communication
- Goal Setting
- Teamwork and Collaboration
- Multitasking and Organizing
- Fluent in Spanish
- Positive Reinforcement
- Group and individual instruction
Timeline
Substitute Teacher
Kelly Educational Services
10.2023 - Current
Teacher's Aide Volunteer
Volunteer Work
04.2023 - 08.2024
Sales Consultant
García Door and Window
08.2021 - 10.2022
Sales Consultant
Fendi North America
09.2012 - 05.2014
Assistant Manager
Agent Provocateur
02.2009 - 03.2011
Event Production Assistant (volunteer Position)
On Line Productions
01.2004 - 03.2009
Sales Lead Keyholder
Bath & Body Works
04.2003 - 03.2005
Key Holder Supervisor
Lucky Brand Jeans
01.2001 - 03.2003
Sales Associate (Seasonal)
Christian Dior
Sales Manager
Post Blue Jean Co
2007 - 2008
Bachelor of Arts - Liberal Studies
Florida International University
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