Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances Diane Hetzel

Vidor,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Firewatch

Turner Industries
11.2023 - 11.2023
  • Maintained constant surveillance on areas where welding and other hot work was taking place.
  • Interacted effectively with members of work crew using cell phones, two-way radios and other communication devices.
  • Implemented fire safety plan and altered it depending upon weather, work location and other conditions.

  • Completed training to stay in peak physical fitness and handle challenging tasks.

Cashier/Server

New York Pizza And Pasta
11.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Caregiver

Ava Lou Dodson
03.2017 - 07.2021
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with client to deliver emotional support and companionship.
  • Assisted patient with self-administered medications.
  • Transported individual to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Home Health Caregiver

Providence Care Health Services
03.2016 - 01.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Used data entry program to update patient progress and log care plans.
  • Administered medication as directed by physician.

Cashier

Brookshire Brothers Grocery
01.2016 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Taco Bell
01.2015 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

AIM High School
Vidor, Texas
05.2016

Skills

  • Cash Register Operation
  • Telephone Reception
  • Customer Service and Assistance
  • Monetary Transactions
  • Credit and Debt Card Processing
  • Basic Math Functions
  • Credits and Refunds
  • Answering Customer Questions
  • Operating Telephones
  • Data Entry
  • Typing

Timeline

Firewatch

Turner Industries
11.2023 - 11.2023

Cashier/Server

New York Pizza And Pasta
11.2022 - 10.2023

Caregiver

Ava Lou Dodson
03.2017 - 07.2021

Home Health Caregiver

Providence Care Health Services
03.2016 - 01.2017

Cashier

Brookshire Brothers Grocery
01.2016 - 03.2016

Cashier

Taco Bell
01.2015 - 01.2016

High School Diploma -

AIM High School

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Frances Diane Hetzel