Frances Dolor Lamayo
Las Vegas,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shift Manager
ABC Stores Guam Inc.
03.2014 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
Biology
University F Guam
Mangilao, GUSkills
- Problem-Solving Techniques
- Interpersonal Skills
- Safe Balancing
- Directing Team Members
- Team Member Motivation
- Handling Customer Complaints
- Goal Attainment
- Accurate Money Handling
- Food Safety and Sanitation
- Delegating Work
- Guest Satisfaction
- Cash Handling
- Business Analysis (P&L, OP)
- Operations Management
- Staff Training and Onboarding
- Plan Projects
Timeline
Shift Manager
ABC Stores Guam Inc.
03.2014 - 07.2023
Biology
University F Guam
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