Frances H. Cruse, RN, BSN
Cleveland,MS
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Registered Field Nurse Case Manager
Hospice of North Sunflower
01.2020 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Director of Hospice Services
Adoration Health and Hospice
04.2017 - 01.2020
- Established clear communication channels between clinical teams, administrators, and families for seamless coordination of care.
- Optimized resource allocation by monitoring key performance indicators and adjusting staffing levels appropriately.
- Improved staff retention rates by providing ongoing professional development opportunities.
- Developed comprehensive training programs to ensure clinical staff expertise in hospice care.
Director of Hospice Services
Grace Hospice
07.2014 - 04.2017
- Worked in cooperation with family and caregiver to meet emotional and physical needs.
- Used agency resources and nationally recognized standards of practice to achieve excellent pain and symptom management.
- Managed budgets and resources to maximize value for patients and their families.
- Implemented data-driven decision-making processes to improve overall organizational performance.
Director of Hospice Services
Continue Care Home Health and Hospice
11.2010 - 07.2014
Quality Improvement Specialist
Continue Care Home Health
01.2008 - 11.2010
- Reduced customer complaints significantly by conducting thorough root cause analysis and implementing corrective actions.
- Coordinated with suppliers on resolution of non-conformances through effective root cause analysis and corrective action planning, enhancing supplier relationships and performance levels.
- Established performance metrics for suppliers, contributing to improved supplier quality performance and more effective supplier management.
- Analyzed data from various sources to identify trends and patterns related to product defects, enabling targeted improvements in manufacturing processes.
Director of Clinical Operations
Continue Care Home Health
05.2004 - 06.2008
- Drove the successful accreditation of clinical facilities by demonstrating adherence to industry standards and maintaining a high level of operational excellence.
- Implemented innovative technology solutions to increase efficiency in data collection and analysis for clinical trials.
- Developed systems and procedures for effective project management and clinical operations.
- Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
Registered Nurse Field Case Manager
Continue Care Home Health
01.2001 - 05.2004
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information exchange.
- Promoted optimal wellness by conducting regular assessments of physical, emotional, social, and environmental factors affecting patients'' wellbeing.
- Coordinated with physicians and other healthcare team members to ensure seamless transitions between different levels of care.
- Provided expert testimony during legal proceedings related to patient care or insurance matters when needed, contributing to favorable outcomes for clients.
Registered Nurse/Home Health Field Nurse
Continue Care Home Health
09.1995 - 12.2001
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Staff Nurse Telemetry
St. Dominic's Hospital
01.1995 - 08.1995
Staff Nurse Post Surgical Unit
Mississippi Baptist Medical Center
05.1994 - 01.1995
Medical Laboratory Technician
Cleveland Clinic
03.1990 - 08.1993
Education
Bachelor of Science - Nursing
Delta State University
Cleveland, MS05.1994
Associate of Applied Science - Medical Laboratory Science
Mississippi Delta Community College
Moorhead, MS05.1988
Skills
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Patient Assessment
- Patient education and counseling
- Strong Clinical Judgment
- Patient and family advocacy
- Infection control measures
- Compassion and Empathy
- Care Planning
- Family Education
- Complex Problem-Solving
- High level of autonomy
Certification
BLS Certification
Timeline
Registered Field Nurse Case Manager
Hospice of North Sunflower
01.2020 - Current
Director of Hospice Services
Adoration Health and Hospice
04.2017 - 01.2020
Director of Hospice Services
Grace Hospice
07.2014 - 04.2017
Director of Hospice Services
Continue Care Home Health and Hospice
11.2010 - 07.2014
Quality Improvement Specialist
Continue Care Home Health
01.2008 - 11.2010
Director of Clinical Operations
Continue Care Home Health
05.2004 - 06.2008
Registered Nurse Field Case Manager
Continue Care Home Health
01.2001 - 05.2004
Registered Nurse/Home Health Field Nurse
Continue Care Home Health
09.1995 - 12.2001
Registered Staff Nurse Telemetry
St. Dominic's Hospital
01.1995 - 08.1995
Staff Nurse Post Surgical Unit
Mississippi Baptist Medical Center
05.1994 - 01.1995
Medical Laboratory Technician
Cleveland Clinic
03.1990 - 08.1993
Bachelor of Science - Nursing
Delta State University
Associate of Applied Science - Medical Laboratory Science
Mississippi Delta Community College
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