Frances J. Cabrera

• Front Desk: Greets, logs in, and directs customers per office procedures. Routes incoming calls utilizing a multi-line telephone.
• Performs Close outs permits, Lien searches, Inspection related duties, Power Releases (known as Clip duties) and issue Certificate of Occupancy (CO’s).
• Able to do Commercial and Residential Permits in Hansen, E-plan and Accela.
• Prepare files for electronic archiving and scans as necessary.
• Ensure contractor’s licenses are up to date.
• Checks for Expired Permits.
• Places and/ or remove inspections and permitting holds as needed for Notice of Commencement (NOCs), flood certificates, parent child (associated) permits.
• Generate reports and compiles data as requested.
• Perform research duties and other related duties as assigned.
• Recognize basic components of building plans, site plans, aerial photographs, and future land use maps.
• Ability to use office equipment such as multiline phone system, personal computers, facsimile machines, calculators, copiers, scanners, and plotters.
• Able to work independently, exercise judgment in evaluating situations and making decisions and to see, write, and perform data entry keying efforts.

• First Assignment working with Nature’s Bounty – QA Admin Asst
• Second Assignment working with Power Pro Service
• Enter all returned Samples into Lotus
• Create complaints
• Filing all complaints
• Entering Data into Lotus
• Create spreadsheet for all inventory
• Computer technician for ESC Service Management Software
• Completes special projects as assigned
• Assists with developing policies and procedures for customer service
• Processes files and/or submits a variety of documents and reports
• Directs and oversees activities of new staff in an assigned area of responsibility
• Provides the easiest & most efficient ways to track customers, dispatches, finances, service agreements, inventory, service history, technicians & more.

• First Assignment working with Orange County Government – Growth Management
• Research Analyst
• Building safety electronic file uploads & Quality Control Process
• Text File Conversion for Planning Doc
• Planning File Uploads & Quality Control Process
• Entering Data in Document Import
• Convert Files to PDF Form
• Create spreadsheet for all scanned documents
• Training Staff for Front Desk Receptionist Duties
• Board of Zoning Recording Secretary
• Building Codes Board of Adjustment and Appeals Recording Secretary
• Recalling Records Back from the Comptrollers Warehouse

• Responsible for Logging in all vehicles
• Trained new personnel on responsibilities for Detailing
• Responsible for resolving any customer service issues
• Responsible for Accounts Receivables, Accounts Payables, Appointment Schedule, Filing and entering Bill Coding

• Responsible for Cycle Time Report
• Trained new personnel on ERA Link System & Reynolds & Reynolds System
• Created Custom Microsoft Excel Spreadsheets for Tracking Vehicles
• Responsible for Accounts Receivables, Accounts Payables, Appointment Schedule, Filing, and entering Bill Coding into ERA Link System

• Trained New Personnel on JD Edwards system
• Designed Microsoft Excel spreadsheets for tracking of Vendor Quality Control
• Responsible for resolving any customer service issues
• Accounts Receivable, Accounts Payable, Inventory Control, Appointment Schedule, Filing, Drivers Performance, Fed Ex, Bill Coding, and Entering Receiving Credits

• Taking phone orders from Vendors & Salesmen
• Filing
• Responsible for resolving any customer service issues
• Processed Receiving, Payroll, Accounts Payable, Account Receivable, Shipping & Receiving
• Responsible for Inventory Control