Franceska Joseph
United States
Summary
I am a Mental Health and counseling psychology student seeking a paid internship in Mental health counseling to gain hands-on experience. I am outgoing and friendly with a solid drive to succeed. I offer excellent technical abilities with software and applications, including my ability to handle challenging work, and excellent time management skills. My Organizational and motivational need to succeed in this role makes me a viable applicant who can use these skills in various environments. I am Seeking entry-level opportunities to expand my skills while facilitating company growth. Please look over my resume and read over my skills and experience. I look forward to hearing from you,
Best Regards,
Franceska JosephOverview
3
3
years of professional experience
Work History
Medical Receptionist
Advanced dermatology and cosmetic surgery
09.2021 - 08.2023
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
- Conducted patient intake interviews to collect medical information and insurance details.
Referral Specialist
advanced dermatology and cosmetic surgery
09.2021 - 08.2023
- Assisted patients by answering questions and providing information regarding referrals.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Verified documents and associated records to catch and resolve discrepancies.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
Education
Bachelor of Science - Counseling Psychology
Regent University
Virginia Beach, VA04.2025
Associate of Arts - Psychology
Columbia College
Columbia, MO08.2022
Skills
- Clinical Documentation
- Records Management
- Goal Setting
- Scheduling
- Administrative Support
- File Management
- Data Entry
- Bookkeeping
- Professional and Polished Presentation
- Performance Improvement
- Professional Demeanor
- Time Management
- Mail Handling
- Strategic Planning
- Office Equipment Operations
- Office Administration
- Positive and Professional
- Meticulous and Organized
- Multitasking and Prioritization
- Service-Oriented Mindset
- Greeting and Seating Clients
- Sorting and Labeling
- Supply Management
Languages
Creole
Native/ Bilingual
Affiliations
- Served as Director of Marketing for a Small Non-profit business (2019 - 2020)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Advanced dermatology and cosmetic surgery
09.2021 - 08.2023
Referral Specialist
advanced dermatology and cosmetic surgery
09.2021 - 08.2023
Bachelor of Science - Counseling Psychology
Regent University
Associate of Arts - Psychology
Columbia College
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