Franceska Pierrelouis
Fort Worth,TX
Summary
Results-driven Data Analyst with a strong background at Pitney Bowes Presort Services, skilled in data visualization and analysis. Proven ability to enhance decision-making through accurate insights and predictive modeling. Adept at managing databases and fostering collaboration across teams, demonstrating a strong work ethic and analytical problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst
Pitney Bowes Presort Services
1101 Post & Paddock Rd, Grand Prairie, Tx 75050
12.2024 - 11.2025
- Analyzed large datasets to identify trends and insights for operational improvements.
- Developed and maintained dashboards using Tableau for real-time data visualization.
- Collaborated with cross-functional teams to streamline reporting processes and enhance data accuracy.
- Conducted data quality assessments, ensuring consistency across multiple databases.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Contributed to development of predictive models, aiding in forecasting of market trends.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
I.T Specialist
MEI Logistics
700 Eight Twenty Blvd Ste 101, Fort Worth, TX 7610
07.2023 - 11.2024
- Provided technical support to end-users, troubleshooting hardware and software issues effectively.
- Maintained and updated system documentation to ensure accuracy and compliance with company standards.
- Assisted in the implementation of IT projects, coordinating with cross-functional teams for seamless execution.
- Monitored network performance, identifying potential issues and implementing solutions to enhance reliability.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
Help Desk Analyst
CTDI Warehouse
2951 S Valley Pkwy, Lewisville, TX 75067
10.2022 - 05.2023
- Provided technical support for software and hardware issues via phone and email.
- Assisted users in troubleshooting common IT problems and resolving inquiries efficiently.
- Documented support requests and solutions in ticketing system for future reference.
- Collaborated with team members to improve response times on help desk tickets.
- Maintained knowledge base articles to enhance user self-service capabilities.
- Monitored system performance and reported anomalies to senior analysts promptly.
Education
High School Diploma -
Lamar High School
1400 W Lamar Blvd, Arlington, TX 7601205.2023
Skills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL databases
- Analytical problem solving
- Database management
- Project management
- Database maintenance
- Strong work ethic
Certification
Medical assistant certification
Comptia cloud+ intermediate certificate
IT management - software and database certificate
Languages
Haitien Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Data Analyst
Pitney Bowes Presort Services
12.2024 - 11.2025
I.T Specialist
MEI Logistics
07.2023 - 11.2024
Help Desk Analyst
CTDI Warehouse
10.2022 - 05.2023
High School Diploma -
Lamar High School