Franceska Van Staveren
Wilmington,NC
Summary
Upbeat hostess and ticket sales employee. Excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations, payment and events. Skilled at creating welcoming atmosphere when attending to guests. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Ticket Sales Employee
NC Azalea Festival
02.2025 - Current
Hostess and Backwait
Osteria Cicchetti
09.2024 - Current
Water Safety Instructor
Aqua-Tots Swim Schools
05.2024 - 08.2024
Lifeguard
Wake Aquatic Partners
05.2024 - 08.2024
Host
Craft Public House
11.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussed dining area for each guest.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Kept scheduling demands, and kitchen output in time to avoid overbooking.
- Completed daily side work and opening and closing duties.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
Cashier, Barista, and Donut Topper
Duck Donuts
09.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers personalize orders and navigate menu
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Markting Strategy
University of North Carolina At Wilmington
Wilmington, NC 08.2023 - Current
High School Diploma -
Athens Drive High School
Raleigh, NC 01.2022 - 06.2024
Skills
- Server Support
- Reservations Management
- Telephone Reception
- Team Collaboration
- Event Planning
- Seating Arrangements
- Item Promotion
- Hospitality Service Expertise
- POS Software
Timeline
Ticket Sales Employee
NC Azalea Festival
02.2025 - Current
Hostess and Backwait
Osteria Cicchetti
09.2024 - Current
Water Safety Instructor
Aqua-Tots Swim Schools
05.2024 - 08.2024
Lifeguard
Wake Aquatic Partners
05.2024 - 08.2024
No Degree - Markting Strategy
University of North Carolina At Wilmington
08.2023 - Current
Host
Craft Public House
11.2022 - 08.2023
High School Diploma -
Athens Drive High School
01.2022 - 06.2024
Cashier, Barista, and Donut Topper
Duck Donuts
09.2020 - 11.2022
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