Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FRANCES MARIE COLON

FRANCES MARIE COLON

Ramsey,NJ

Summary

Highly skilled in analytical, communication, and teamwork with a proven track record of adapting quickly to new environments. Committed to contributing to team success and enhancing professional skills. Known for maintaining a positive attitude and dedication to continuous learning and growth. Experienced in software testing, issue diagnosis, system optimization, collaboration improvement, and security enhancement.

Overview

26
26
years of professional experience

Work History

Sr Systems Programming Analyst

UPS
01.2013 - Current
  • Security SME in the Windows Web Services space. Responsible for Security research, planning, testing, coordinating, deployment, implementation, and application support for all security-related items for WWS.
  • Collaborated with team members to troubleshoot application issues and optimize performance.
  • Maintained existing applications and designed and delivered new applications.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Utilize automated processes to ensure the proper functioning of the Windows web infrastructure through consistent scanning for vulnerabilities, monitoring server performance, and application behavior to quickly resolve any identified issues.
  • Implemented encryption, authentication, and additional security measures, safeguarding systems.

Systems Programmer / Intermediate

UPS
03.2005 - 12.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Systems Programmer / Junior

UPS
03.2002 - 02.2005
  • Assisted end users with technical support inquiries related to system functionality or usage issues.
  • Developed and implemented strategies to optimize resource allocation efficiency of customer staging environments.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and edited technical document in accordance with template requirements.

Senior Help Desk Technician

UPS
08.2000 - 02.2002
  • Led technical support team, resolving complex issues to enhance customer satisfaction and operational efficiency.
  • Developed junior technicians, fostering skill development and knowledge retention.
  • Analyzed recurring technical issues, identifying trends to inform proactive solutions and minimize future disruptions.
  • Provided mentorship to staff, promoting a culture of continuous improvement and high-quality service delivery.

Help Desk Technician

UPS
07.1999 - 07.2000
  • Diagnosed and resolved hardware and software issues via remote assistance
  • Provided basic end-user troubleshooting and desktop support.
  • Provided exceptional customer service, addressing inquiries and technical challenges promptly and effectively.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.

Education

Associate of Applied Science - Computer And Information Systems Security

Union County College
Cranford, NJ

No Degree - Help Desk Technician Program

Cittone
Edison, NJ
06-1999

Skills

  • Web security
  • Teamwork and collaboration
  • Network security
  • End user support
  • Adaptability and flexibility
  • Customer support
  • Team coordination
  • Self motivation

Languages

Spanish
Limited Working

Timeline

Sr Systems Programming Analyst

UPS
01.2013 - Current

Systems Programmer / Intermediate

UPS
03.2005 - 12.2012

Systems Programmer / Junior

UPS
03.2002 - 02.2005

Senior Help Desk Technician

UPS
08.2000 - 02.2002

Help Desk Technician

UPS
07.1999 - 07.2000

Associate of Applied Science - Computer And Information Systems Security

Union County College

No Degree - Help Desk Technician Program

Cittone

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