Frances Marie Hernandez
San Jose,CA
Summary
Seeking a position that will allow me to utilize my knowledge and skills to support and motivate a team that will connect unhoused populations and encampment homeless individuals to shelter services and housing while providing a strength-based approach.
Overview
11
11
years of professional experience
Work History
SOAR Program Manager
HomeFirst Services
01.2021 - Current
- Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff
- Participates in program design and development
- Participates in creating policies and procedures manuals
- Recruits, hires, trains, and supervise program staff
- Provides regular one to one supervision with team members as well as conducts team meeting
- Works to build external partnerships to ensure the highest level of service possible
- Ensures program staff adhere to program goals, objectives, and practices
- Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
- Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
- Know and follow agency and program policies and procedures
- Periodically joins outreach teams in the field for observation
- Attends community meetings as needed and represents in a professional manner
- Ensures effective service delivery as measured by achievement of program goals and objectives
- Conduct ongoing staff training to ensure staff are successful in conducting client intake and VISPDAT
- Ensure staff complete all documentation, enrollments, and note entry within the appropriate timeframe into HMIS
- Coordinate the retrieval of personal property collected at abatements through Beatify SJ
- Salesforce monitoring and coordination of weekly or daily encampment site visits based on City of San Jose prioritization
- Coordinate targeted outreach efforts for OWL, Larger Encampments, RV’s, Hotspots, and SOAR sites throughout San Jose
- Compile statistic and generate program reports on a quarterly, monthly, and weekly basis
- Monitor and evaluate staff performance to ensure best practices are incorporated into daily work
- Collaborate with VHHP, BHSD, and SUTS Services, SCC OSH, CSJ.
CityWide Program Manager
HomeFirst Services
01.2017 - 01.2022
- Oversee day-to-day operations of the program including supervision of 5 Outreach Specialist
- Conduct ongoing staff training to ensure staff are successful in conducting client intake and VISPDAT
- Ensure staff complete all documentation, enrollments, and note entry within the appropriate timeframe into HMIS
- Ensure Homeless Helpline is providing excellent customer service and staffed M-F 9am-5pm
- Coordinate the retrieval of personal property collected at abatements through Beatify SJ
- Salesforce monitoring and coordination of daily encampment site visits based on City of San Jose prioritization
- Coordinate referrals to Safe Parking providers and Faith based organizations
- Coordinate targeted outreach efforts for OWL, Larger Encampments, RV’s, Hotspots, and SOAR sites throughout San Jose
- Compile statistic and generate program reports on a quarterly, monthly, and weekly basis
- Monitor and evaluate staff performance to ensure best practices are incorporated into daily work
- Collaborate with VHHP, BHSD, and SUTS Services, SCC OSH, CSJ.
Case Manager
HomeFirst Services
01.2016 - 01.2017
- Provided intensive case management to OWL participants with PIRP notes entered in HMIS Clarity system
- Assis participants in applying and attaining permanent housing
- Coach, educate and assist in completing applications for services requested by participants
- Provided transportation to medical/benefits appointments
- Provided financial assistance and vouchers to clients (i.e
- UPLIFT bus passes, birth certificates, CA ID, etc.)
- Outreach to multiple churches that provide support services, safe parking, and/or seasonal shelters.
Outreach Specialist
HomeFirst Services
01.2015 - 01.2017
- Utilized Salesforce data system to enter all encampment site visits throughout San Jose
- Managed bed list and referrals for Manager Approved beds
- Provide participants with transportation to Emergency Shelters, Health Care, Benefit application, DMV, etc
- Completed client intakes and VISPDAT entry into HMIS Clarity system
- Assist participants with attaining emergency housing and HIF grants
- Answered and responded to phone calls on hot line
- Assisted with reclaiming participants property post abatements
- Provide linkage to other external resources as identified by participant.
Youth Intervention Worker
California Youth Outreach
01.2013 - 01.2014
- Assessed all incoming potential clients
- Created a safe and welcoming environment for participants
- Offered counseling and mentoring to 50+ youth
- Schedule and conducted home visits
- Conducted mediations for all participants when needed
- Planned and prepared recreational opportunities for youth.
Education
Evergreen Valley College
San Jose, CASkills
- Client Needs Assessments
- Community Outreach
- Data Analysis
- Budget Administration
- Interviewing Skills
- Service Planning
- Staff Oversight
- Written and Verbal Communication
Skills Trainings
- Excellent Communication Skills
- Great Customer Service
- CPI
- Salesforce
- Microsoft Word/Excel 2010
- CPR Certified
- Type 40 wpm
- Microsoft Word
- UPLIFT
- VI-SPDAT
- Microsoft Office Works
- Microsoft Excel & Outlook proficient
- Motivational Interviewing
- Cultural Sensitivity
- Mental Health First Aide
- CPI De-escalation
- Gender Identification
- Housing Problem Solving
- NAEH Conferences
- Narcan
- Mediation
- Disaster Relief
References
References available upon request
Timeline
SOAR Program Manager
HomeFirst Services
01.2021 - Current
CityWide Program Manager
HomeFirst Services
01.2017 - 01.2022
Case Manager
HomeFirst Services
01.2016 - 01.2017
Outreach Specialist
HomeFirst Services
01.2015 - 01.2017
Youth Intervention Worker
California Youth Outreach
01.2013 - 01.2014
Evergreen Valley College
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