Frances Marie Petree

• Inbound and outbound calls from SSDI applicants. Assisted in pre-qualifying for benefits. Worked to calm applicants that were in severe physical and/or emotional pain. Referred to other agencies that may be able to help them if they did not qualify.
• Developed strong working relationships with key stakeholders, fostering collaboration in the evaluation process.
• Ensured compliance with established standards and guidelines through meticulous review of evaluation reports.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Inbound and outbound calls from business customers and 911 dispatch centers. Dispatched central office and field techs depending on test results of circuits.