Compassionate, client-focused professional with extensive experience in case management, residential support, and community engagement. Demonstrated expertise in intake processing, crisis intervention, and enforcing program guidelines while fostering a safe and welcoming environment. Proven ability to collaborate effectively within multidisciplinary teams, maintain accurate documentation, and deliver exceptional customer service to diverse populations, including individuals experiencing homelessness and vulnerable communities. CPR and AED certified, equipped to address client needs, mediate conflicts, and uphold high standards of facility cleanliness and safety.
• Managed client intake processes, conducted needs assessments, and documented case notes to ensure service quality and compliance.
• Provided referrals and assistance in accessing housing subsidies, Medicaid/Medicare, SSI, ID, and food stamp benefits.
• Maintained cooperative relationships with clients, offering consistent follow-up and support to achieve individual goals.
• Ensured accurate reporting, documentation, and communication with supervisors regarding client progress and safety concerns.