Summary
Overview
Work History
Education
Skills
Activities And Awards
Community Service
Timeline
Generic

Francess Udoye

Residential Support Specialist
Washington

Summary

Compassionate, client-focused professional with extensive experience in case management, residential support, and community engagement. Demonstrated expertise in intake processing, crisis intervention, and enforcing program guidelines while fostering a safe and welcoming environment. Proven ability to collaborate effectively within multidisciplinary teams, maintain accurate documentation, and deliver exceptional customer service to diverse populations, including individuals experiencing homelessness and vulnerable communities. CPR and AED certified, equipped to address client needs, mediate conflicts, and uphold high standards of facility cleanliness and safety.

Overview

3
3
years of professional experience
24
24
years of post-secondary education

Work History

Intern

Emerson Collective
06.2023
  • Assisted in planning the Kamala Harris Bidenomics event in DC and conducted research on Congress Heights, St. Elizabeth, Sycamore, and Oak.
  • Created an oral history project on Sycamore and Oak, conducting interviews with key figures like Treyon White, Dontrell Britton, and local business owners.

Caseworker

District Health
05.2024 - 06.2025

• Managed client intake processes, conducted needs assessments, and documented case notes to ensure service quality and compliance.

• Provided referrals and assistance in accessing housing subsidies, Medicaid/Medicare, SSI, ID, and food stamp benefits.

• Maintained cooperative relationships with clients, offering consistent follow-up and support to achieve individual goals.

• Ensured accurate reporting, documentation, and communication with supervisors regarding client progress and safety concerns.

Student travel

Lycoming College
05.2024 - 05.2025
  • Participated in a globalization and sustainability project in the Dominican Republic, leading an entrepreneurship class for local businesswomen.
  • Contributed to the Warrior Coffee project by interviewing locals to assess access to clean and safe drinking water.
  • Collaborated on group projects to complete professional deliverables.
  • Followed school and classroom policies, regulations, dress codes, and schedules.

Student Leader

Lycoming College
08.2024 - 12.2024
  • Organized and managed logistics for an on-campus voter registration initiative, including securing event space and coordinating registration drives.
  • Collaborated in strategic planning and civic discussions to ensure successful event execution while regularly updating stakeholders on progress.
  • Promoted civic responsibility by encouraging voter participation among students and community members.
  • Improved time management skills by balancing academic responsibilities with extracurricular commitments as a Student Leader.
  • Created engaging social media content that highlighted upcoming events and activities while increasing online presence and engagement within the college community.

Residential Counselor/Direct Support Specialist

Maphamtom Inc.
05.2022 - 12.2024
  • Supported daily living activities for individuals with intellectual and developmental disabilities in a residential setting, maintaining a clean, safe, and supportive environment.
  • Monitored and addressed client behavior concerns, applying de-escalation techniques and following safety protocols when necessary.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Enforced program rules and contributed to conflict resolution among residents.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.

Intern

Faithfirst Clinic
05.2024 - 08.2024
  • Conducted patient intake procedures, managed diagnostic tests (e.g., COVID, strep, UTI), packaged bloodwork for labs, and verified insurance for patient clearance.
  • Performed receptionist duties, including scheduling appointments, maintaining patient records, and preparing the clinic for doctors' arrivals.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set. skill set.

Peer Mentor

Lycoming College
09.2023 - 03.2024
  • Facilitated smoother transition for freshmen to college life, conducting campus tours and answering questions.
  • Improved mentee engagement with campus resources by compiling and sharing comprehensive guide.
  • Worked in a team and taught them about dining etiquette, where they had a conversation table with the mayor and the chief of police.
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Provided guidance, mentorship, and crisis support to incoming students, ensuring a safe and inclusive environment.

Intern

Personal Care Council
06.2023 - 02.2024
  • Met regularly with the CEO to learn about her role and responsibilities, gaining insights into the beauty industry's trends, challenges, and innovations.
  • Provided informed perspectives on the use of harmful chemicals in skincare, discussing their cumulative impact on health and the environment.
  • Collaborated with the CEO to explore eco-friendly beauty product strategies and potential partnerships with retailers like Ulta to promote sustainability.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Bachelor of Arts - Political Science

Lycoming College
05.2001 - 01.2025

NAF Academy of Finance Program

KIPP DC College Preparatory

Skills

  • CPR & AED Certified (Child & Infant, Adult AHA)
  • Blood pressure and vitals knowledge
  • Customer service
  • Administrative support in front office
  • Microsoft Office Suite
  • Leadership
  • Effective public speaking
  • Analytical writing
  • Ethical reasoning
  • Logical reasoning
  • Communication
  • Teamwork and collaboration

Activities And Awards

  • Vice President, Habitat for Humanity, Lycoming College, 2024
  • Special Events Chair, Lycoming College Campus Activities Board (CAB), 2023
  • Secretary, College Class of 2025, 2023
  • Participant, Capital One First-Gen Focus, 2021-2023

Community Service

  • Sojourner Truth Ministries, 9/11 Day of service, 2024-09-11
  • Central Food PA Bank, Food Bank Service, 2023-09-01
  • Lycoming College, Community Service, 2021-09-01
  • Cultural DC Tourism, Tourism Service, 2020-09-01

Timeline

Student Leader

Lycoming College
08.2024 - 12.2024

Caseworker

District Health
05.2024 - 06.2025

Student travel

Lycoming College
05.2024 - 05.2025

Intern

Faithfirst Clinic
05.2024 - 08.2024

Peer Mentor

Lycoming College
09.2023 - 03.2024

Intern

Emerson Collective
06.2023

Intern

Personal Care Council
06.2023 - 02.2024

Residential Counselor/Direct Support Specialist

Maphamtom Inc.
05.2022 - 12.2024

Bachelor of Arts - Political Science

Lycoming College
05.2001 - 01.2025

NAF Academy of Finance Program

KIPP DC College Preparatory
Francess UdoyeResidential Support Specialist
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