Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Francesse Joseph

Brooklyn,NY

Summary

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Residential Habilitation Specialist

QSAC
02.2012 - 05.2020
  • Noted client responses and results to facilitate interventions and assessment through proper documentation.
  • Instructed and reinforced target outcomes to help individuals achieve goals.
  • Implemented written goals from treatment plans to enhance patient outcomes.
  • Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Improved patients' comfort with massage and application of topical treatments.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Developed and implemented care plans for clients.
  • Provided direct personal care and administrative services to clients.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Scheduled and coordinated medical appointments.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
  • Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
  • Documented vital statistics and coordinated with health care providers.
  • Delivered training needs, behavior management and communication to support goal plans.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Developed resident activities and programming to encourage new skills and maintain present skills.
  • Administered medications in accordance with doctor's instructions.
  • Trained new staff members on best practices for home health care.
  • Recorded participant behavior and methods to alleviate barriers and progress toward goals.

Customer Service Representative

Macy's
02.2008 - 06.2015
  • Answered constant flow of customer calls with minimal wait times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Trained staff on operating procedures and company services.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Front Desk Receptionist

Methodist Hospitals
06.2006 - 06.2009
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Completed all tasks in compliance with company policies and procedures.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Scheduled office meetings and client appointments for staff teams.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer problems and complaints.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Compiled information from files and research to satisfy information requests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Organized, maintained and updated information in computer databases.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Skills

  • Nonviolent Intervention
  • Healthy Diets
  • Medical Terminology
  • Infection Control Procedures
  • Patient Health Information Privacy
  • Cleaning Products
  • Client Observations
  • Household Management
  • Running Errands
  • Personal Hygiene Assistance
  • Patient Restraint
  • Company Guidelines
  • Patient Transport
  • Teaching Strategies
  • Injury Assessments
  • Compassionate Care
  • Managing Transportation
  • Cancer Prevention
  • Mental Health Support
  • Chemical Cleaners
  • Overseeing Daily Activities
  • Bed Making and Linen Changes
  • Sanitizing Surfaces
  • Standard Operating Procedures Understanding
  • Client Support
  • Patient Toileting
  • Adult Care
  • Garbage Disposal
  • Specimen Collection
  • Dietary Needs
  • Household Chores
  • Well Stimulation
  • Documenting Communications
  • Adaptive Equipment
  • Interpersonal Communication Skills
  • Behavioral Assistance
  • Safety Behaviors
  • Activity Planning
  • Goal Development
  • Goal Implementation
  • Treatment Options
  • Mobility Support
  • Interdisciplinary Care
  • General Housekeeping
  • Client Requirements
  • Treatment Assessments
  • Client Needs Assessment
  • Documenting Sessions
  • Behavior Management
  • Developmental Disabilities
  • Personal Companionship
  • Daily Task Assistance
  • Handling Procedures
  • Proper Staffing
  • Observational Skills
  • Individual Service Plans
  • Creative Thinking
  • High Blood Pressure Management
  • Professional Relationships
  • Care for Patients
  • Emergency Situations
  • Light Housekeeping
  • Social Support
  • Nonviolent Intervention
  • Nursing Assessment
  • Treatment Protocols
  • Glass Cleaning
  • Floor Assignments
  • Clinical Information Systems
  • Launder Linens
  • Report Observations
  • Home Health Care Expertise
  • Massage Problem Areas
  • Family Support and Instruction
  • Oxygen Initiation
  • Recreational Activities
  • Personalized Patient Assistance
  • Observe Behaviors
  • Isolation Precautions

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved Result by introducing Software for Type tasks.

Affiliations

  • Lions Club
  • American Society of Safety Professionals

Languages

English
Native or Bilingual
French
Native or Bilingual
Haitian creole
Native or Bilingual

Timeline

Residential Habilitation Specialist

QSAC
02.2012 - 05.2020

Customer Service Representative

Macy's
02.2008 - 06.2015

Front Desk Receptionist

Methodist Hospitals
06.2006 - 06.2009

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Francesse Joseph