FRANCES STARR
Buford,GA
Summary
Motivated professional recognized for enhancing productivity through effective training and talent allocation. Proven expertise in conflict resolution, process improvement, and delivering exceptional customer and staff experiences. Strong organizational and communication skills facilitate successful project management and strategic planning across various industries. Committed to fostering a cohesive work environment that aligns with organizational goals and drives success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Consultant
KAS Health Consultants
Lawrenceville, GA
02.2023 - Current
- Liaised with vendors regarding product delivery schedules ensuring deadlines are met without any delays.
- Filing
- Proofreading
- Business Writing
- Goal Minded
- Travel Administration
- Reports and Financial Statements
Consultant
The BSA Group
Atlanta, GA
03.2020 - Current
- Developed strong relationships with new and existing customers through regular follow-ups and proactive problem solving.
- Assessed current client service procedures regularly and identified areas for improvement.
- Managed the resolution process for escalated customer issues in a timely manner.
- Prepared weekly performance reports outlining key metrics achieved during the week such as average response time or issue resolution rate.
- Coordinated logistics for client meetings including travel arrangements, room reservations, catering orders.
- Implemented creative marketing campaigns designed to attract new customers into the sales funnel.
- Updated customer records in the company database.
- Followed all customer service policies and procedures.
- Implemented and developed operational standards, policies and procedures.
Executive Assistant/Bookkeeper
Region IV Head Start Association, Inc
Snellville, GA
12.2006 - 06.2023
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Followed all customer service policies and procedures.
- Responsible for all daily office operations.
- Successfully and proficiently schedule, coordinate and plan virtual board meetings and conferences for Region IV (8 states and 93 board members).
- Schedule and coordinate travel arrangements and appointments for self and management.
- Provide necessary information to the Board of Directors on procedures and processes as requested and actively participate in all Association activities.
- Provide direct support to the Executive Officer and the Board of Directors in an administrative and technical capacity.
- Responsible for invoicing, collecting, processing, verifying, and recording accounts receivable and payable and other financial accounting and reporting functions as requested for vendor accounts, membership, conferences, consultation contracts, fundraising events, and other contracts as required.
- Responsible for collecting information from receipts, sales invoices, bills, bank statements, and purchase orders; entering the information into the QuickBooks system, applying specialized coding, classification tables, and supplemental data.
- Responsible for collecting information from customers and entering it into MembersClick Database.
- Responsible for inputting data into QuickBooks and completing all audit preparations in conjunction with the CPA and audit firm.
- Assist with all project and event research phases, planning, implementation, and evaluation for conferences, grant applications, and other Association activities, programs, and services.
- Manage all correspondence relative to the Association in a timely and appropriate manner.
- Assist in the development of the association's annual budget in coordination with the Executive Director and Finance Committee.
- Provide the Association Treasurer with detailed budget data and ensure that the fiscal operations of the Association are maintained in an accurate manner.
- Invoice and collect the annual Association membership dues and conference registrations.
- Maintain and regularly update the Association membership.
- Responsible for contacting customers and spearheading an increase in the associations' customer base.
- Responsible for brand development and making the association and its products visible.
- Assist in the decision-making regarding the usage of the company's revenue and where it should be channeled.
- Responsible for managing the company's capital and accurate record-keeping of income and expenditures.
- Responsible for relationship building with current clients and increasing new clients.
- Maintain and update the association website.
- Develop and update an annual Association membership directory.
- Maintain all Association election records and procedures.
- Inform the Association Board of the processes, educate Association members about the processes, and facilitate the Association elections.
- Provide direct support and resources to the Board of Directors, including recommendations, feedback, and reports, and leadership, vision, and commitment, when necessary.
- Prepare and disseminate regular budget reports and Minutes of Board Meetings.
- Schedule and organize the Region IV Head Start Association Quarterly Board Meetings to include site negotiation and contracts, all meeting arrangements, and notification to the membership and governing body.
- Organize and maintain all official Association information (By-Laws, Procedures, Meeting Minutes, Financial Reports, and History).
- Communicate and provide support, as necessary, to Standing Committees of the Board of Directors and forward committee agenda and reports to the Association Secretary.
- Other duties as assigned relevant to the management and success of the Association.
- Exhibited strong organizational skills to manage multiple projects simultaneously.
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
- Managed and organized confidential information to maintain privacy.
- Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research.
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials.
- Leveraged advanced computer software skills including Microsoft Office Suite to complete assigned tasks efficiently.
- Managed executive email accounts by responding to messages and initiating email conversations with colleagues.
- Efficiently managed incoming and outgoing calls while exercising discretion when handling sensitive information.
- Proofread and edited executive documents and communications.
- Assisted with event planning by making travel arrangements and reserving venues when necessary.
- Resolved customer inquiries or escalated issues accordingly according to established protocols.
- Prepared expense reports for senior level personnel upon request.
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
- Processed invoices accurately in a timely manner according to established guidelines.
- Maintained up-to-date knowledge of company policies and procedures to ensure compliance with applicable regulations.
- Implemented new digital tools or technologies to increase workflow productivity.
Trainer
Training for Childcare
Atlanta, Georgia
01.2005 - 12.2008
- Conduct individual and group training for new and existing childcare centers to ensure they meet DHR, NAEYC, and Head Start and Early Head Start guidelines.
- Develop and prepare training materials and handouts for training.
- Develop and update training materials.
Trainer/Training Specialist
Easter Seals North Georgia
Atlanta, Georgia
03.2006 - 12.2006
- Provide support to Executive Officer during conference event registration.
- Processed, prepared, and printed badges and other materials for conference events.
- Provide direct support to the Executive Officer and Program Specialist in an administrative and technical capacity.
Training Specialist
ChildPlus Software
Atlanta, Georgia
01.2005 - 03.2006
- Identify curriculum needs by conducting research among the child development center and corporate office staff.
- Recommend instructional strategies.
- Create, update, and maintain curriculum designs that meet the company's needs.
- Prepare course material and facilitate presentation of material for training classes.
- Provide training to affected staff regarding policy and procedure or other operational changes.
- Coordinate training schedule.
- Design, develop, and facilitate new hire orientation to include company background information, health and safety requirements, policies and procedures, and other company expectations.
- Participates in the budgeting process to ensure that proper resources, materials, and training opportunities will be made available.
- Coordinate and monitor the Training Department budget.
- Provides on-site consultation and technical assistance to Center Managers and Teaching staff regarding NAEYC Accreditation, classroom arrangement, and training.
- Responsible for ensuring that teachers and other staff personnel receive adequate training/information on the National Reporting System.
- Responsible for implementing various child-based assessments to ensure that mandated outcomes are addressed.
- Manage Tuition Assistance Program (TAP).
- Manage the Employee Performance Program.
Customer Service Representative
Allstate Insurance Company
Jackson, Mississippi
05.1995 - 07.1997
- Dealt with customer service concerns and complaints at an inbound call center.
- Assisted mortgagors with billing inquiries.
- Headed up the night shift inbound call center and handled an irate call from customers.
- Responsible for implementing the best possible solution for any irate calls.
- Received recognition as Customer Service Advocate by immediate supervisor.
- Input data into TMO, BTS, and LSAMS computer systems.
- Assisted customers with getting taxes and insurance paid in a timely manner.
- Responsible for the maintenance retrieval of customers' billing records and making the necessary changes.
Education
Master of Arts (M.A.) - Education
University of Phoenix
Phoenix, AZ01.2004
Bachelor of Arts (B.A.) - Political Science
Tougaloo College
Tougaloo, MS01.1993
Skills
- Superior communication skills
- Website design and Management
- Project Planning
- Advanced MS Office Suite Proficiency
- Employee Training
- Project Management
- Financial Services
- Logistics and Schedule Management
- QuickBooks Expertise
- Office Administration
- Data Research and Compilation
- Administration Management
- Confidentiality and Discretion
- Bookkeeping and Basic Accounting
- Records Management Databases
- Document Filing and Retrieval
- Company Event Coordination
- Board of Directors Support
- AR/AP
- Bookkeeping
- Vendor management
- Customer relationship management
- Event coordination
- Training development
- Problem solving
- Attention to detail
- Effective communication
- Relationship building
- Goal orientation
- MS office
- Team leadership & development
Certification
- CLASS 2008 Observer Infant
- CLASS 2008 Observer Toddler
- CLASS 2nd Edition Observer Pre-K-3rd
References
References available upon request
Timeline
Consultant
KAS Health Consultants
02.2023 - Current
Consultant
The BSA Group
03.2020 - Current
Executive Assistant/Bookkeeper
Region IV Head Start Association, Inc
12.2006 - 06.2023
Trainer/Training Specialist
Easter Seals North Georgia
03.2006 - 12.2006
Trainer
Training for Childcare
01.2005 - 12.2008
Training Specialist
ChildPlus Software
01.2005 - 03.2006
Customer Service Representative
Allstate Insurance Company
05.1995 - 07.1997
Master of Arts (M.A.) - Education
University of Phoenix
Bachelor of Arts (B.A.) - Political Science
Tougaloo College
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