Frances W Colon Ortiz
Greenfield
Summary
Dynamic RN Case Manager with extensive experience at the Department of Veterans Affairs, excelling in chronic disease management and care coordination. Proven ability to enhance patient outcomes through effective interdisciplinary collaboration and compassionate communication. Skilled in clinical assessment and documentation, advocating for patient rights while streamlining care processes to improve satisfaction rates.
Overview
25
25
years of professional experience
Work History
RN Case Manager
Department of Veterans Affairs
Milwaukee, WI
05.2019 - Current
- Assisted in developing individualized care plans for patients.
- Collaborated with healthcare teams to coordinate patient services.
- Monitored patient progress and reported changes to the care team.
- Educated patients on disease management and preventive care strategies.
- Utilized electronic health records to document patient interactions accurately.
- Supported case reviews to ensure compliance with healthcare regulations.
- Participated in interdisciplinary meetings to optimize care delivery processes.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Led workshops for nursing staff on best practices in case management, elevating overall care quality.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Streamlined case management processes, reducing time for care plan development and implementation.
Charge Nurse
Department of Veterans Affairs
Milwaukee, WI
03.2012 - 05.2019
- Supervised nursing staff, ensuring adherence to protocols and quality standards.
- Coordinated patient care activities, enhancing communication among multidisciplinary teams.
- Implemented effective infection control measures, improving patient outcomes and safety compliance.
- Developed training programs for new nurses, fostering skill development and professional growth.
- Resolved conflicts within the nursing team, promoting a collaborative work environment.
- Monitored patient progress, adjusting care plans based on evolving health needs.
- Led quality improvement initiatives, achieving higher satisfaction rates among veterans receiving care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
RN Floor Nurse
Department of Veterans Affairs
Milwaukee, WI
04.2004 - 03.2012
- Administered medications and treatments according to established protocols.
- Monitored patient vitals, identifying changes and escalating concerns effectively.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Educated patients and families on health management and post-discharge care.
- Implemented best practices for infection control and patient safety standards.
- Streamlined documentation processes to enhance accuracy and compliance.
- Delivered treatments and direct nursing care according to physicians' orders in Type environment.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Modified patient health treatment plans by observing patient conditions and responses.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
RN Floor Nurse
Kenosha, WI
Milwaukee, WI
04.2003 - 04.2004
- Administered medications and treatments according to established protocols.
- Monitored patient vitals, identifying changes and escalating concerns effectively.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Educated patients and families on health management and post-discharge care.
- Implemented best practices for infection control and patient safety standards.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Delivered treatments and direct nursing care according to physicians' orders in Type environment.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
RN Staff Nurse
Mennonite Hospital
Aibonito, PR
08.2001 - 03.2003
- Administered patient medications and monitored vital signs to ensure optimal health outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on treatment options, promoting understanding and adherence.
- Conducted comprehensive assessments to identify patient needs and adjust care strategies accordingly.
- Streamlined documentation processes, enhancing accuracy and efficiency in patient record management.
- Utilized electronic health record systems to maintain accurate, up-to-date patient information for continuity of care.
- Educated patients on disease prevention and management, promoting healthier lifestyles.
- Assisted physicians during medical procedures, ensuring accurate delivery of care as prescribed by the healthcare provider.
- Implemented effective time-management strategies to optimize productivity while maintaining high-quality patient care standards.
- Managed complex wound care cases using advanced skills in assessment, dressing application, and infection control measures.
- Reduced medication errors through meticulous administration and documentation of medications.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
Education
Bachelor of Science - Bachelors of Science In Nursing
Aspen University
Denver, CO09.2020
Associate of Science - Nursing
Inter Interamerican University of Puerto Rico
Guayama, PR05.2001
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Utilization review
- Clinical assessment
- Medication management
- Quality improvement
- Healthcare regulations
- Case management
- Critical thinking
- Interdisciplinary collaboration
- Training staff
- Compassionate and caring
- Strong clinical judgment
- Documentation
- Decision-making
- Patient care assessment
- Direct patient care
- CPR/AED
- Blood draw and sample collection
- Delegation and motivation
- Infection control
- Clear patient communication
- Vitals monitoring
- Needs assessment
- Medication and IV administration
- Medication administration
- Treatment recommendations
- Collecting vitals
- Tracheostomy care
- Student precepting
- Monitoring vital signs
- Acute care expertise
- Heartsaver first aid CPR AED
- Certified in CPR/AED
- Nursing consultation
- Intravenous therapy
- Patient examination
Languages
Sp
Native or Bilingual
Timeline
RN Case Manager
Department of Veterans Affairs
05.2019 - Current
Charge Nurse
Department of Veterans Affairs
03.2012 - 05.2019
RN Floor Nurse
Department of Veterans Affairs
04.2004 - 03.2012
RN Floor Nurse
Kenosha, WI
04.2003 - 04.2004
RN Staff Nurse
Mennonite Hospital
08.2001 - 03.2003
Bachelor of Science - Bachelors of Science In Nursing
Aspen University
Associate of Science - Nursing
Inter Interamerican University of Puerto Rico