Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances W. Moore

Warner Robins,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

GEICO
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Associate

Waffle House Restaurant
07.2016 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled 20 to 50 calls per day
  • Established great relationships with customers and co workers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Customer Service Representative

Circle K Gas Station
01.2020 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information
  • Investigated and resolved customer inquiries and complaints quickly

Rework Associate

First Quality Baby Products
09.2015 - 06.2016
  • To rework any returned or damaged product from different major vendors
  • To also work as a team and too make sure we work in a safe area
  • To also look out for ourselves and others
  • To also learn and grow not only as a team, but also as a family
  • Worked as Scanner in Gilmer Warehouse and Logistics
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.

Palletizer

Gilmer Warehouse And Logistics
05.2010 - 06.2015
  • To Operate, and Operate Forklift if I was needed to
  • My main job was to scan pallets and made sure floor was clean before end of shift
  • I also received some training in Managerial work
  • Also received training in SAP codes and EOS training
  • Assembled products according to changing daily work orders and specific customer needs.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.

Warehouse Associate

Perdue
05.2002 - 08.2005
  • Role :I rolled wings Made sure area was clean I cut shoulders I became a professional shoulder cutter in less than a 1yr of me being there Made sure product was safe to send out
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Prep Cook

Arby's
08.2001 - 12.2001
  • Prepare food Stock Merchandise Keep area clean Keep dining area clean

Cashier

Dairy Queen
01.1999 - 08.2001
  • My duties included: Ringing up customers Greeting customers on a day to day bases Answering any questions the customers may have Help prepare food and ice cream for orders to be given out Making the restaurant was clean before we closed up

Education

High School Diploma -

Wheeler Co. High
Alamo, GA
05.2001

Skills

  • 5 months forklift experience
  • 2 years
  • SAP coding experience
  • 2 years machine operator/Palletizer
  • Proofreading
  • Grammar
  • Active Listening
  • Managing Multiple Tasks
  • Prioritization
  • Research
  • Documentation
  • Customer Relations
  • Computer Proficiency
  • Product Organization
  • Professional Telephone Demeanor
  • Money Handling Abilities
  • 5 months manager training
  • 8 years computer skills
  • Computer Skills
  • Communication Skills
  • Quality Control
  • Critical Thinking
  • Warehousing Functions
  • Calm and Professional Under Pressure
  • Call Center Operations
  • Problem-Solving Ability
  • Microsoft Word
  • Reading Comprehension
  • Typing Proficiency
  • Refund Processing
  • Conflict Resolution
  • Microsoft PowerPoint
  • Customer Service
  • Microsoft Excel

Timeline

Customer Service Representative

GEICO
09.2022 - Current

Customer Service Representative

Circle K Gas Station
01.2020 - 08.2021

Customer Service Associate

Waffle House Restaurant
07.2016 - 09.2022

Rework Associate

First Quality Baby Products
09.2015 - 06.2016

Palletizer

Gilmer Warehouse And Logistics
05.2010 - 06.2015

Warehouse Associate

Perdue
05.2002 - 08.2005

Prep Cook

Arby's
08.2001 - 12.2001

Cashier

Dairy Queen
01.1999 - 08.2001

High School Diploma -

Wheeler Co. High

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Frances W. Moore