Francetta Joseph
Rockledge,FL
Summary
Proven Sales Coordinator at Residence Inn Marriott, I leveraged strong enthusiasm and managerial skills to enhance productivity and revenue. Skilled in customer communication and data entry, I fostered team collaboration and built lasting client relationships, significantly improving efficiency and customer satisfaction without relying on daily tasks.
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Residence Inn Marriott
10.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Front Office Supervisor
Holiday Inn
12.2022 - 10.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Front Desk Agent/Front Office Supervisor
Hilton Rialto
12.2020 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Night Auditor
Holiday Inn KSC
01.2019 - 01.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Night Auditor/Hotel Front Desk Agent
Holiday Inn Club Vacations Resort
12.2018 - 12.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - Business Hospitality Management
Eastern Florida State College
Cocoa, FL06-2018
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Managerial skills
- Prospecting skills
- Issue resolution
- Team collaboration
- Team building
- Customer feedback analysis
Timeline
Sales Coordinator
Residence Inn Marriott
10.2024 - Current
Front Office Supervisor
Holiday Inn
12.2022 - 10.2024
Front Desk Agent/Front Office Supervisor
Hilton Rialto
12.2020 - 12.2022
Night Auditor
Holiday Inn KSC
01.2019 - 01.2020
Night Auditor/Hotel Front Desk Agent
Holiday Inn Club Vacations Resort
12.2018 - 12.2019
Bachelor of Science - Business Hospitality Management
Eastern Florida State College
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