Francetta Mays
Tulsa,OK
Summary
Accomplished Chief Operating Officer with a proven track record at The Greenwood Beat WFPG, adept in operations management and strategic planning. Excelled in mergers and acquisitions, enhancing productivity by implementing efficient processes. Renowned for building strong relationships and effective communication, significantly growing organization revenue and fostering team collaboration.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
The Greenwood Beat WFPG
06.2023 - 06.2024
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Account Services Specialist
Avis Budget Group
05.2003 - 07.2021
- Balanced up to 150 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BBA - Business Administration And Management
Larry Love University
Chicago, IL11-2022
Skills
- Operations management
- Strategic planning
- Cross-functional collaboration
- General management and administration
- Marketing
- Relationship and team building
- Effective communicator and public speaker
- Community outreach
- Media relations
Humanitarian Award 2022-2023
Selected because of the work done in our community. I serve as the NAACP President, a Pastor at the Historic Vernon AME Church and I work with the Oklahoma Baptist Prison Ministry, as a side note we serve the homeless community and since Covid successfully served over 800,000. The recognition was from three separate organizations :"The Mighty Women of God Humanitarian Award, Stop and Smell the Roses Humanitarian Award, and the Tulsa Greenwood Chamber Award.
Timeline
Chief Operating Officer
The Greenwood Beat WFPG
06.2023 - 06.2024
Account Services Specialist
Avis Budget Group
05.2003 - 07.2021
BBA - Business Administration And Management
Larry Love University
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