Francez Nicole Toledo
New Rochelle,NY
Summary
Motivated and versatile professional with a strong background in military operations, healthcare support, and humanitarian response, seeking to contribute to the Citizen Preparedness Corps (CPC) State Active Duty Mission. Proven ability to perform effectively under pressure, providing high-quality administrative, technical, and community-facing support in dynamic environments. DHS-certified Navigator Facilitator with hands-on experience in patient care, logistics coordination, and vehicle maintenance (91B). Technologically proficient and mission-focused, with a commitment to public service, preparedness education, and operational excellence. Dedicated to supporting New York communities through proactive engagement and emergency readiness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
JTF-NYNG SUPPORT TO NYS DEPARTMENT OF CORRECTIONS
Army National Guard NY
02.2025 - Current
- Provided administrative and operational support to the staff at Collins Correctional Facility during a state emergency mission.
- Assisted in coordinating daily schedules, shift rosters, and personnel tracking for National Guard and facility staff.
- Maintained organized records, incident reports, and communication logs in accordance with facility and NYNG protocols.
- Supported intake and processing documentation for incoming personnel and visitors under secure facility guidelines.
- Acted as a liaison between NYNG leadership and correctional facility administration to ensure efficient task execution and compliance with operational directives.
- Contributed to logistics planning, supply tracking, and documentation of mission activities.
- Maintained a professional and disciplined presence while working in a high-security, sensitive environment.
JOINT TASK FORCE ASYLUM SEEKER RESOURCE SUPPORT
Army National Guard NY
10.2022 - 12.2024
- Served as a DHS-trained Navigator Facilitator, assisting newly arrived asylum seekers in accessing critical resources and services within NYC Humanitarian Emergency Response and Relief Centers (HERRCs).
- Guided individuals and families through intake, case management, and service enrollment processes, including shelter coordination, medical access, legal aid referrals, and social services.
- Collaborated with multiple interagency partners (DHS, NYCEM, NYNG, and nonprofit organizations) to streamline service delivery and enhance community engagement.
- Conducted needs assessments and provided culturally sensitive, multilingual support to diverse asylum-seeking populations.
- Maintained accurate, secure documentation and ensured compliance with DHS protocols for data handling, reporting, and client confidentiality.
- Trained in trauma-informed care, de-escalation techniques, and humanitarian response standards to better serve vulnerable populations.
Pharmacy Technician
CVS Pharmacy
06.2023 - Current
- Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently while ensuring compliance with state and federal regulations.
- Processed prescription and insurance information using CVS’s pharmacy management system, verifying patient information and resolving claim rejections.
- Maintained inventory by receiving, organizing, and restocking medications and supplies; conducted regular audits to ensure accuracy.
- Delivered exceptional customer service by answering questions, addressing concerns, and providing medication information in a professional and confidential manner.
- Supported immunization and vaccination efforts by scheduling appointments and managing patient intake documentation.
- Adhered to CVS policies and HIPAA guidelines to maintain patient confidentiality and safeguard sensitive health information.
- Operated cash register, managed point-of-sale transactions, and assisted with front-of-store pharmacy-related tasks as needed.
Nursing Student
Westchester Community College
09.2024 - Current
- Performed basic nursing care such as vital sign monitoring, wound care, patient hygiene, and documentation under the supervision of licensed nurses.
- Practiced patient-centered communication while providing emotional support and health education to patients and families.
- Collaborated with interdisciplinary teams to develop and implement care plans in accordance with patient needs and nursing best practices.
- Applied knowledge of pharmacology, anatomy, and pathophysiology in clinical decision-making and nursing interventions.
- Maintained accurate patient records and adhered to HIPAA and infection control protocols.
Wheeled Vehicle Mechanic (91B)
Army National Guard NY
12.2021 - Current
- Performed maintenance and repairs on wheeled vehicles and related systems, including engines, transmissions, powertrains, brakes, steering, and electrical systems.
- Conducted preventive maintenance checks and services (PMCS) to ensure mission readiness and reduce mechanical failures in both garrison and field environments.
- Diagnosed mechanical and electrical faults using technical manuals, diagnostic tools, and military maintenance systems.
- Maintained detailed service records, parts logs, and work orders using Army maintenance software (GCSS-Army).
- Assisted in vehicle recovery operations and field maintenance support during training exercises and deployments.
- Operated and maintained tools, equipment, and recovery vehicles in compliance with Army safety regulations and procedures.
- Collaborated with logistics, supply, and motor pool personnel to ensure efficient parts ordering, inventory control, and maintenance scheduling.
Education
Associate of Science - Nursing
Westchester Community College
Valhalla, NY05-2026
Certified Pharmacy Technician
Westchester Community College
Valhalla, NY06-2023
Skills
- Public Speaking & Presentation
- Community Outreach
- Emergency Response Support
- Bilingual: English, Spanish, Filipino
- Microsoft Office & Google Suite
- Logistics Coordination
- Electronic Health Records (EHR) Clinical Documentation Tools
Certification
- BLS CERTIFICATION
- CERTIFIED PHARMACY TECHNICIAN
Languages
English
Full Professional
Filipino
Native or Bilingual
Spanish
Limited Working
Timeline
JTF-NYNG SUPPORT TO NYS DEPARTMENT OF CORRECTIONS
Army National Guard NY
02.2025 - Current
Nursing Student
Westchester Community College
09.2024 - Current
Pharmacy Technician
CVS Pharmacy
06.2023 - Current
JOINT TASK FORCE ASYLUM SEEKER RESOURCE SUPPORT
Army National Guard NY
10.2022 - 12.2024
Wheeled Vehicle Mechanic (91B)
Army National Guard NY
12.2021 - Current
Associate of Science - Nursing
Westchester Community College
Certified Pharmacy Technician
Westchester Community College
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