Franchalie Rivera Rodriguez
Orlando,Fl
Summary
Looking to obtain a position related to sales or customer service where I can develop my communication skills, analytical skills and organizational skills while maximizing my customer-service experience in a challenging setting.
Overview
7
7
years of professional experience
Work History
Airline Customer Service Agent
Silver Airways
07.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Sales Associate
Coach New York
03.2022 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Store Manager
Journeys Shoes
10.2017 - 02.2022
- Meet and exceed personal and store sales goal and standards of performance.
- Provide a fun, full service experience to all customers.
- Recruit, interview, and hire high caliber employees with in store needs.
- Train and develop a successful sales team.
- Provide feedback, coaching, and accountability to all employees.
- Conduct Monthly Performance Reviews
- Conduct Monthly Store Meetings
- Recognize talented staff and develop them for growth within the company.
- Supervise and manage all aspects of daily store operations.
- Supervise and manage all aspects of Loss Prevention practices.
- Plan weekly staffing schedules in compliance with schedules policy.
- Resolve customer issues effectively.
- Understand the Journeys culture and demonstrate it to the team.
Flight Attendant
Go Jet Airlines
07.2016 - 08.2017
- Certified Flight Attendant
- Knowledge in Airlines Safety
- Greet passengers and provide assistance for their best comfort during in-flight
Education
No Degree - Business Administration And Management
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRAirline Knowledge
The Airlines Academy
Daytona Beach, FL2016
GED -
Ates
Cayey, PR 06.2012
Skills
- Clear communication skills aimed at understanding customers’ needs and providing corresponding services
- Facility to interact with different types of people
- Dynamic and interested in results
- Commitment to achieving the company objectives
- Ability to maintain profitable relationships with both customers and with colleagues
- Bilingual in Spanish and English languages fluently
Timeline
Airline Customer Service Agent
Silver Airways
07.2023 - Current
Sales Associate
Coach New York
03.2022 - 06.2023
Store Manager
Journeys Shoes
10.2017 - 02.2022
Flight Attendant
Go Jet Airlines
07.2016 - 08.2017
No Degree - Business Administration And Management
Inter American University of Puerto Rico Metropolitan Campus
Airline Knowledge
The Airlines Academy
GED -
Ates
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