Franchelis JonesHall
Albuquerque,NM
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Sandia National Laboratories
Albuquerque, New Mexico
05.2023 - Current
- Perform secretarial and clerical work for the organization managers and staff.
- Managers calendar management.
- Organization meeting scheduling and coordination.
- Handle telephone communications and receives visitors; ascertains nature of calls or visits; takes messages or schedules appointments; responds to routine questions or refers individuals to appropriate sources of information; and serves as an information resource to the manager and staff.
- Domestic and foreign travel arrangements for the managers and staff.
- Correspondence, reports, vugraphs, charts, preparations.
- Property coordination.
- Training coordination.
- Process expense reports.
- Orders office supplies.
- Inventory property and equipment.
- Government purchase card administration and reconciliation.
- Request clearance for new employees.
- Request badges and base access for employees and visitors.
Immigration Consultant
JJ Asesores Migratorios
Remote
03.2017 - Current
- Gathered required immigration application documents and assisted with filing.Processed visa and immigration services with accurate and complete applications.Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.Analyzed legal documents for discrepancies to streamline procedures and avoid delays.Coordinated accurate and timely immigration advising services for international students through in-person, email, Skype and telephone consultations.Collaborated with interested parties to share information on permanent residence and citizenship.Interviewed clients and witnesses to acquire additional insight into case details.Advised clients regarding legal matters, business transactions and claim liability.
Executive Assistant
WESST
Albuquerque, NM
08.2021 - 01.2022
- Provide administrative support to the assigned executive team including areas such as scheduling, coordination, supporting grant writing and reporting, and general executive level administrative assistance.Handle confidential information and communications in a professional manner.Uses discretion, judgement and knowledge of the organization to facilitate the executive's activities.Taking dictation and minutes in executive meetings
- Document and distribute in a timely manner.Managing information flow and exchange between executives in a timely and accurate manner.Prepare expenses reports for review and complete submission.Prepare outgoing correspondence, including emails, letters and fax documents.Prepare Board of Directors meeting packet and collect materials between board meetings to represent our community interaction and client accomplishment.Compose correspondence, reports, minutes, agendas and memos from draft documents or verbal instructions.
Human Resources Manager
Movimiento Evangelico Jesuscrito Lumbrera INC - San Pedro De
Republica
08.2016 - 09.2017
- Held exit interviews and documented information discussed with employees.Established measures to promote diversity and drive equal access to opportunity and advancement.Scheduled random drug testing for employees to diminish regularity risks.Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.Managed full-cycle human resource operational activities to ensure maximum HR employee performance.Launched wellness plans to reduce stress, boost morale and increase productivity.Identified staff vacancies and recruited, interviewed and selected best applicants.Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
Costumer Care Representative
Movimiento Evangélico Jesucristo Lumbrera en el Ca
San Pedro De Macoris, Dominican Republic, Dominican Republic
01.2010 - 08.2017
- Provided high level of quality control, eliminating downtime to maximize revenue.Kept customer and system account information accurate and current to support timely resolutions for all concerns.Maintained high satisfaction score by consistently resolving first-call issues.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Delivered customer support to high call load each shift.Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Law Intern / The Lands Tribunal Dominican Rep
San Pedro De Macoris, Dominican Republic, Dominican Republic
01.2016 - 09.2016
Executive Assistant to the Chief Executive Officer
World Grace Mission
San Pedro De Macoris, Dominican Republic, Dominican Republic
05.2010 - 08.2016
- Managed master calendar for CEO.Set up meeting and event logistics for senior management, including executives and board of directors.Conducted required research, documentation and reports for executive team, board members and stakeholders.Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Oversaw executive schedules for team of company leaders.Restocked office and break room supplies to maximize team productivity.Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.Supported marketing and advertising efforts by creating marketing materials.Recorded and maintained updated data on all products and services.Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.Crafted proposals and memos using desktop publishing and word processing software.Researched topics of interest and culled gathered information to produce concise reports.Originated invoices, reports and proposals using QuickBooks.Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.Worked closely with auditors during review process, providing clerical support and completing assigned tasks.Revised and maintained master calendar for client appointments.
Education
Customer Service
Instituto De Formación Técnico Profesional
01.2018
Customer Service Management
Instituto De Formación Técnica Profesional
07.2017
Bachelor - Law
Univerdad Central Del Este
01.2017
Public Speaking & Oratory - Communication And Rhetoric
Instituto De Formación Técnico Profesional
12.2016
American Immigration Laws And Procedures
Asociación Dominicana De Naciones Unidas
01.2016
Skills
- Active DOE Q clearance holder
- Excellent Customer Service
- Advanced computer skills, including proficiency with the Microsoft Office Suite (Word, Excel, Outlook, etc)
- Experience working with Oracle Business
- Data processing
- Experience in direct customer service interaction
- Experience providing direct administrative support to an executive or team of executives
- Ability to handle multiple tasks, support multiple staff, and meet deadlines
- Excellent analytical, organizational, verbal, and written communication skills
- Remote / Telework experience
- Bilingual (Spanish/English speaker)
- Case Management
- Sensitive, confidential data management
- New Hire Onboarding
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
DOE Q-Clearance holder.
Timeline
Office Administrative Assistant
Sandia National Laboratories
05.2023 - Current
Executive Assistant
WESST
08.2021 - 01.2022
Immigration Consultant
JJ Asesores Migratorios
03.2017 - Current
Human Resources Manager
Movimiento Evangelico Jesuscrito Lumbrera INC - San Pedro De
08.2016 - 09.2017
Law Intern / The Lands Tribunal Dominican Rep
01.2016 - 09.2016
Executive Assistant to the Chief Executive Officer
World Grace Mission
05.2010 - 08.2016
Costumer Care Representative
Movimiento Evangélico Jesucristo Lumbrera en el Ca
01.2010 - 08.2017
Customer Service
Instituto De Formación Técnico Profesional
Customer Service Management
Instituto De Formación Técnica Profesional
Bachelor - Law
Univerdad Central Del Este
Public Speaking & Oratory - Communication And Rhetoric
Instituto De Formación Técnico Profesional
American Immigration Laws And Procedures
Asociación Dominicana De Naciones Unidas
DOE Q-Clearance holder.
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