Franchesa Raven Celso
Tempe,AZ
Summary
Operations professional with a strong background in optimizing workflows and enhancing operational efficiency. Demonstrated ability to collaborate with teams and adapt to evolving needs, ensuring consistent and reliable performance. Recognized for excellent organizational skills and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Christ Centered Care Assisted Living
08.2024 - Current
- Set and monitor quality standards, manage health and safety regulations, and supervise medication management and emergency response protocols in the facility.
- Provided administrative support through accurate document preparation and data entry, including business licenses and medical records of residents.
- Overseeing repairs, implementing safety measures, and making upgrades to the facility.
- Responsible for financial planning and accounting, overseeing all financial aspects to ensure fiscal stability, including budgeting for monthly expenses and quarterly profits.
- Ensuring resident satisfaction is a critical role of an operations manager. The operations management team engages with residents to understand their needs, manage complaints, and implement measures to improve the resident experience.
Customer Service Representative/Cashier
Nordstrom Rack
06.2022 - 08.2024
- Managed financial transactions efficiently and accurately with an average of 100 customers per day.
- Processed customer data in POS systems, ensuring data integrity and resolving issues and refunds.
- Resolved customer complaints and inquiries by actively communicating and addressing issues quickly to maintain customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Applied Mathematics for the Life and Social Sciences
Arizona State University
Tempe, AZ12.2024
Skills
- Familiar with programming languages such as R, Java, and Python
- Experienced with mathematical software such as MATLAB and Excel
- Proficient in statistical analysis and data interpretation with strong analytical and critical thinking abilities
- Fluent in three languages: English, Spanish, Filipino
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- MS office
- Operational reporting
- Administrative support
- Work Planning and Prioritization
- Organizational management
Extracurricular Activities
Member, ASU Women in STEM Club, January 2024 – May 2024 Participated in seminars and workshops focused on women’s leadership in the STEM field. Developed knowledge about networking, professional development, and community engagement. Member, Gamma Iota Sigma Kappa Chapter at ASU, September 2024 – Present Attended guest speaker events featuring company visits and gained more insights about insurance and actuarial field. Engaged in networking opportunities and explored future job opportunities.
Timeline
Operations Assistant
Christ Centered Care Assisted Living
08.2024 - Current
Customer Service Representative/Cashier
Nordstrom Rack
06.2022 - 08.2024
Bachelor of Science - Applied Mathematics for the Life and Social Sciences
Arizona State University
Similar Profiles
Seefah StoneSeefah Stone
Certified Nursing Assistant at Melody living - Assisted living & Memory careCertified Nursing Assistant at Melody living - Assisted living & Memory care
Harold BaldwinHarold Baldwin
Case Manager at Christ Centered MinistriesCase Manager at Christ Centered Ministries
Sandra MartinezSandra Martinez
Case Manager/Community Health Worker at Christ Centered MinistriesCase Manager/Community Health Worker at Christ Centered Ministries