Franchesca HERNANDEZ
Costumer service and caregiver specialist
St Cloud,FL
Summary
I am an enthusiastic and outgoing professional originally from New York, passionate about building meaningful connections and delivering exceptional customer experiences. Skilled in communication, teamwork, and problem-solving, I thrive in dynamic environments where positivity and hard work drive success. I am eager to contribute my energy, reliability, and people-first approach to a company that values growth and collaboration, thank you for your time, I can’t wait to hear from you.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nursing Aid
The Addison
11.2024 - Current
- Delivered compassionate personal care and daily living assistance, ensuring dignity and respect for each resident.
- Supported emotional and physical well-being by creating a safe, comfortable, and engaging environment.
- Maintained clean, organized living spaces while promoting a home-like atmosphere.
- Built trusting relationships with residents and families through clear communication and empathy.
- Adapted to individual needs with patience, reliability, and strong problem-solving skills.
Sales Consultant
FHIA Home Improvement
01.2022 - 01.2023
- Engaged homeowners to assess needs and recommend customized home improvement solutions.
- Presented product knowledge with confidence to influence decisions and consistently exceed sales goals.
- Built lasting client relationships through clear communication, attentive listening, and timely follow-up.
- Applied consultative sales techniques to identify opportunities, overcome objections, and close deals.
- Contributed to team success by meeting performance targets and supporting company growth initiatives.
Supervisor
Chic-fil-a
01.2019 - 01.2022
- Oversaw daily operations to ensure smooth shift transitions and consistent, high-quality customer service.
- Trained, coached, and motivated team members to uphold company standards and foster a positive work environment.
- Resolved customer concerns promptly and effectively, ensuring guest satisfaction and loyalty.
- Monitored workflow and delegated tasks to maximize efficiency during peak hours.
- Supported management in achieving performance goals and maintaining compliance with company policies.
Education
High School Diploma -
Aloma High School
Winter Park, FLSkills
- Customer Service Excellence
- Sales and consultative selling
- Team leadership and training
- Communication skills
- Problem solving and conflict resolution
- Time management and multitasking
- Adaptability
- Attention to detail
- Inventory and operations management
- Relationship building
- Fluent in English and Spanish
LANGUAGES
English & Spanish
Certification
CPR and FIRST AID
Timeline
Nursing Aid
The Addison
11.2024 - Current
Sales Consultant
FHIA Home Improvement
01.2022 - 01.2023
Supervisor
Chic-fil-a
01.2019 - 01.2022
High School Diploma -
Aloma High School
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