Franchesca Boast

Assist with assigning Expansion, original, and amendment applications to Compliance specialist. Providing guidance, feedback and supervision of 2-3 Compliance specialists.

Evaluations, and all other duties assigned by Bureau Chief or licensing Director. Ensuring that a full application according to NM regulations has been completed, for companies that are seeking licensure in NM. Responsible for making sure that fees are paid, and Certificates of authority /licenses/ registrations are updated annually. I display proficiency on the internal applications SBS, and NAIC system.

Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team. Responsible for coordinating the details of the patient's visit by:
Serving as a direct contact and resource to the patient
Preparing the patient for their appointment by performing check-in procedures and rooming for providers.
Collecting patient vitals and completing pre-examination record information
Scheduling follow-up appointments
Managing the flow of patient material
Communicating scheduling delays or changes
Assist with wayfinding
Performing additional direct patient care duties as needed. Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

• To provide quality consumers services according to policies and procedures. I am responsible for the monitoring of compliance of managed health care insurance plans to ensure that they are offering proper grievance options to consumers and adhering to NM regulations. I am responsible for gathering the proper documents and building a grievance file in case of hearings. I am responsible for scheduling settlement conferences, between insurance companies and grievants. I am responsible for displaying proficiency on the internal application SBS.

• I was responsible for collecting a full application according to NM regulations, to assist insurance companies that were seeking licensure in NM. Responsible for making sure that fees were paid, and licenses were updated annually. I was responsible for verifying that all background checks were completed accurately, and for gathering documents if background checks were unfavorable. I was responsible displaying proficiency on the internal applications SBS, and NAIC system.

• I was responsible for quick friendly and knowledgeable customer services. I was responsible accurately collecting, and disbursement of monies. Knowledge of the computer system used by Michaels. Cleaning of store.

• I was responsible for coordination of helping Santa Fe County housing participants the assistance they needed. For example, food stamps, medical insurance, and housing. I was responsible for coordination of events for children living in the county housing community. I was responsible for assisting the participates complete the FSS program, to get on the right path to homeownership. I was also responsible for writing grant applications for funds needed for the FSS/ ROSS program.

• I was responsible for providing quality clients services to participants according to policies and procedures. Displaying proficiency on the FACTS and EPICS internal applications. I was to determine whether a building was licensable for daycare or a preschool setting using the NM regulations and guidelines. Once a facility is licensed, I would preform unannounced visits to conduct a survey of the center or home. Our team was responsible for ensuring that daycares and preschools are following all regulations and citing them if they were out of compliance. I was responsible for drafting legal documents to facilities and home when they were found to out of compliance of the regulations. I helped facilities and homes stay in compliance by offering training and/ or technical assistance. I was responsible for providing confidential services appropriately with minimal waiting periods.

• To provide quality consumers services according to policies and procedures. I was to display Proficiency on the FACTS, ASPEN, and JASPER automated internal applications. Collection And entry of financial information for clients to determine eligibility for the childcare assistance programs. I was To assign hours of approved daycare hours according to the regulations.

• To provide quality consumers services according to policies and procedures. I was to display Proficiency on the WIC automated internal application. Collection and entry of financial information for clients to determine eligibility for the WIC program. I obtained hemoglobin, heights, and weights along with financial information to determine the health risks of client, I then offered training on the foods they would be receiving monthly. I issued farmer’s market checks. I offered in store or at farmers market training on how to spend their WIC Checks or Farmer’s market checks.

• To provide quality consumers services according to policies and procedures. I was to display Proficiency on the WIC automated internal application. Intake of all certifications and re-certifications. I made sure clients had all income ready and complete, verified income, residency, and identification. I obtained hemoglobin, heights, and weights. Answered phones and scheduled appointments.

• I supervised staff, making sure that they were trained in and following all NM gaming compact laws. I was responsible to train staff in internal policies as well. I was responsible for scheduling, and daily shift reports. I was responsible for filing of suspicious activity report (SARC) documents if there was suspicious activity. I was responsible for verifying Jackpots and payouts.

• SALES, CUSTOMER SERVICE. I WAS REQUIRED TO HAVE KNOWLEDGE OF NATIVE AMERICAN ART, THE PUEBLO, AND THE ARTISTS. I WAS IN RESPONSIBLE FOR PRICING, FILING AND BILLING.

• Data entry of all batches that were assigned to me. To be done accurately and in a timely manner