Overview
Work History
Skills
Certification
Languages
Websites
Timeline
Generic

Franchesca Burela

High Point,NC

Overview

2
2
years of professional experience
1
1
Certification

Work History

Store Manager

Haza foods
Houston, TX
11.2021 - 08.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Skills

  • Operational Budgeting
  • Retail Inventory Management
  • Customer Service Management
  • Operations Management
  • Employee Training
  • Shift Scheduling
  • Store Opening and Closing

Certification

  • Haza foods certificade
  • Food handler

Languages

Spanish
Professional
English
Limited

Timeline

Store Manager

Haza foods
11.2021 - 08.2023
  • Haza foods certificade
  • Food handler
Franchesca Burela