Franchesca Cardoso
Ft.Lauderdale,Fl.
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Work cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
2
2
years of professional experience
Work History
Receptionist/Assistant Property Manager
Trident Real Estate
09.2020 - 03.2023
- Followed up on delinquent owners and coordinated collection procedures with accounting department.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Answered all incoming calls and transfer to appropriate department.
- Scanned all incoming mail.
- Scheduled educational meetings for all managers.
- Handled tenants rent payments.
- Attended quarterly board meetings to discuss any pending issues.
- Scheduled new tenant interview screening with the board members.
- Managed 5 properties (2 of which were HOA's and 3 condominiums)
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for residents on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
Community Association Management
Gold Coast School
North Miami Beach, FL2021
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL06.2002
Skills
- Microsoft Word
- Microsoft Excel
- Fax Machine
- Postage Machine
- Citrix Software
- Vantaca Software
- HomeWise Docs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Aug/2019 thru Sept/2020 University Dodge
Cashier/Receptionist
My duties consisted of answering phone calls, accepting payments from customers, responded to emails, organized filing cabinets and scanned all tags for customers to pickup.
Jan/2012 thru Dec/2017 Elegant Beauty Supply Store
Store Manager
My position at Elegant Beauty was assisting customers find their everyday beauty needs with top of the line extensions and products and proceed them to check out. Also, I provided daily duties to the staff, answered all phone calls, receive our weekly delivery shipments, restocked the floor with merchandise, kept store neat and presentable and made bank deposits.
Timeline
Receptionist/Assistant Property Manager
Trident Real Estate
09.2020 - 03.2023
Community Association Management
Gold Coast School
High School Diploma -
Miami Beach Senior High School
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