Franchesca Cartagena
New Port Richey
Summary
Energetic and organized individual with strong communication and problem-solving skills. Deep understanding of operations management principles coupled with proficiency in project coordination and data analysis. Dedicated to driving efficiency and optimizing workflows to enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
JPMORGAN CHASE BANK, N.A.
09.2023 - Current
- Assists in performing all tasks necessary to achieve the organization’s mission and help execute staff succession and growth plans.
- Coordinated project timelines for successful completion of strategic initiatives.
- Identify problems in operations process and resolve them in quickly and timely manner.
- Generated reports for informed decision-making across departments.
- Monitor and send daily Agents State and Praesto report to teams.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Provided direction and guidance to internal teams in order to achieve targets.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Access request & Tick's approvals.
- Orlando SO SOS & Orlando Recovery BKPOC Inventory and enter SWAT
- Provide help to Spec Ops with weekly time reviews.
- Enter exceptions on system issues, meetings, overtime, etc.
- Ensure that all staff members are working in compliance with the company’s procedures and protocols.
- Update and send TAS completion Report.
- 2024 Job log audit file.
Business Operations Senior Specialist II
JPMorgan Chase
06.2019 - 09.2023
- Conducting eWFM and TAS audits.
- Update daily segment forms.
- Monitor control logs daily to oversee adherence to company policies and procedures.
- Review, update and complete approvals for employees bi-weekly time and attendance submissions.
- Daily validation of Dos Reporting of inventory management to ensure service level is met.
- Identify trends and opportunities to mitigate risks and suggest process efficiencies.
- Responsible for all employee access requests (new hire, returns, transfers etc.).
- Complete monthly sensitive data audits.
- Cross trained in multiple departments and lines of business, provide support/coverage when needed.
- Consistent communication with Senior Leadership.
Customer Support Division - Specialist
JPMorgan Chase
11.2015 - 06.2019
- Evaluated customer needs and feedback to drive product and service improvements.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Coordinate and facilitate team huddles.
- Subject matter expert for new hire classes.
Education
Associate of Arts - Pharmacy
EVEREST UNIVERSITY
High School Diploma -
High School
Puerto RicoSkills
- Operations management
- Customer relations
- Customer relationship development
- Data analysis
- Staff supervision
- Performance monitoring
- Team Training
- Task delegation
- Inventory coordination
- Teamwork and collaboration
- Customer service
- Effective leader
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
JPMORGAN CHASE BANK, N.A.
09.2023 - Current
Business Operations Senior Specialist II
JPMorgan Chase
06.2019 - 09.2023
Customer Support Division - Specialist
JPMorgan Chase
11.2015 - 06.2019
Associate of Arts - Pharmacy
EVEREST UNIVERSITY
High School Diploma -
High School
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