Franchesca Emilio

• Greeted and assisted clients, ensuring positive first impressions and efficient service delivery.
• Corresponded with clients through email, telephone, walk ins, or postal mail.
• Provided office support to agents by copying, faxing, and filing documents.
• Updated client information in databases, submit claims for auto, home, boat, or personal items etc.
• Resolved customer problems and complaints.
• Processed insurance documents and payments accurately, supporting smooth administrative operations.
• Managed incoming calls, directing inquiries to appropriate departments for timely resolution.

• Delivered exceptional customer service to enhance dining experiences.
• Managed multiple tables efficiently during peak hours to ensure timely service.
• Collaborated with kitchen staff to coordinate food orders and special requests.
• Trained and mentored new servers on menu offerings and service protocols.
• Assisted in maintaining cleanliness and organization of dining area and stations.
• Recommended menu items based on guest preferences to improve sales performance.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly, fostering a positive dining atmosphere.

• An IT troubleshooting call center that helps customers with their satellite, Internet, TV, computer, and or email issues.
• I would record each call through a ticket system, gathering as much info on the customer and their issue.
• Each call I would have to ask questions to pinpoint the issue. If the issue could not be resolved within the call then I would escalate a ticket to the office for further review.
• The most common issues that I encountered were not having WIFI in home, outages in the area, cannot receive any email, TV not connecting to the internet, and TV remote needs to be
  reprogrammed.

Located at Prisma Health Hospital Laurens, SC

• Had the opportunity to help nurses with a new time/employee portal system at Prisma Health
  Hospital (UKG Dimensions).
• I answered their questions by walking them through on how to use their new website/app, if it’s either on their mobile or laptop.
• If I couldn’t help them further, I would put in a ticket expressing the issue.
• This was a temp. job.