Franchesca Galbraith
Summary
Experienced customer service and fashion professional with a background in luxury brands, clienteling, and remote support. Skilled in managing high-value inventory, coordinating team efforts, and exceeding targets through consultative service and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Service & Sales Representative
Saatva Mattress
04.2023 - Current
- Assisted customers across phone, email, and chat, providing personalized mattress recommendations.
- Achieved 50% of a $1 million annual sales target in the first five months through rapport-building and tailored solutions.
- Conducted in-store product demonstrations, creating an engaging, educational experience.
- Utilized CRM tools to manage customer interactions and follow-ups, ensuring consistent service.
- Built customer loyalty by delivering supportive and helpful shopping experiences.
Bridal Fit Expert & Team Lead
Sarah Seven
07.2021 - 03.2023
- Completed intensive training in NYC to master Sarah Seven's bridal fitting techniques.
- Conducted fittings for brides, offering personalized recommendations and managing alterations with a team of two seamstresses.
- Independently managed a San Francisco location, overseeing appointment scheduling and quality control.
- Ensured client satisfaction by maintaining high standards for fit, style, and presentation.
- Built strong client relationships, fostering a supportive and welcoming fitting experience.
Temporary Customer Service Assistant
Dior
03.2021 - 06.2021
- Supported client advisors by retrieving stock, handling luxury items with care, and performing detailed gift-wrapping for couture items.
- Ensured pristine handling of high-value merchandise, following Dior's standards for safety and presentation.
- Maintained backroom organization and presentation standards to align with the brand image.
- Collaborated with team members to ensure smooth daily operations and an exceptional client experience.
Customer Service Representative
Louis Vuitton
06.2019 - 02.2021
- Provided high-level customer support via online system and phone for a range of luxury products.
- Used CRM software to manage customer profiles, access inventory, and process sales.
- Coordinated with stores across the U.S. and Hawaii to locate products, connecting clients with sought-after items.
- Served a diverse client base with respect and professionalism, ensuring satisfaction with high-value and smaller purchases.
- Built knowledge of luxury items to support and enhance the customer shopping experience.
Education
Associate of Arts - Fashion Design
Academy of Art University
San Francisco, CA09-2011
Skills
- Clienteling & Customer Outreach
- Sales & Target Achievemen
- Visual Merchandisin
- Team Management
- Remote & In-Person Support
Timeline
Customer Service & Sales Representative
Saatva Mattress
04.2023 - Current
Bridal Fit Expert & Team Lead
Sarah Seven
07.2021 - 03.2023
Temporary Customer Service Assistant
Dior
03.2021 - 06.2021
Customer Service Representative
Louis Vuitton
06.2019 - 02.2021
Associate of Arts - Fashion Design
Academy of Art University
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