Franchesca Gonzalez

Greeting visitors and making them feel welcome.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed phone and email correspondence.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Completed forms, reports, logs and records to facilitate timely delivery.
• Performed research to collect and record all shippers.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate.
• Ability to multitask.
• Catching discrepancies.

• Verified patient insurance coverage and collected required co-payments.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Taught patients about medications, procedures, and care plan instructions.
• Front desk manager for 2 years
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Ability to answer, high frequency calls.
• Goal of answering 25 calls day.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Hutting consist of shipping and receiving doors from different vendors.
• While working at hutting my department oversaw staining and painting orders customer ordered.
• Checked packages and merchandise for damage and notified supervisor
• Ability to multitask on different tasks.
• Complete 5 doors daily.
• Inserting and removing glass.
• Performed general housekeeping and cleaning tasks.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.