Summary
Overview
Work History
Education
Skills
Timeline
Generic
Franchesca Green

Franchesca Green

El Cajon,CA

Summary

Skilled EVS Lead detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

6
6
years of professional experience

Work History

Enviromental Service Technichin (Lead)

Sycuan Casino And Resort
El Cajon , California
06.2018 - 03.2023
  • Completed schedules, shift reports, and other business documentation.
  • Promoted safety by demonstrating proper operation and training staff with equipmen
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Established and enforced safety protocols and guidelines for staff.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Placed orders for supplies.
  • Polished fixtures to achieve professional shine and appearance.
  • service demands.
  • Offered hands-on assistance to customers, assessing needs, and ma
  • Scheduled staff shifts to secure adequate coverage and productive workflows.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. I'm

Buffet Attendent

Sycuan Casino And Resort
06.2018 - 03.2020
  • Greeted customers and offered them assistance.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Prepared and served various food items in fast-paced environment.
  • Monitored food temperatures and quality throughout shifts.
  • Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.

Cashier, Floor Associate

Big Lots
07.2017 - 04.2018
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Located merchandise across various stores to address customer needs.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

High School Diploma -

Will C. Crawford High School
San Diego, CA

Skills

  • Bilingual English/Spanish
  • Chemical Handling
  • Guest Satisfaction
  • Sweeping and Mopping
  • Dusting Furniture
  • Stocking Bathrooms
  • Hazardous Chemicals
  • Strong Telephone Etiquette
  • Microsoft Excel
  • Team Leadership
  • Instructional Strategies
  • Instructional Techniques
  • Inventory Management
  • Interior and Exterior Cleaning
  • Active Listening
  • Staff Training

Timeline

Enviromental Service Technichin (Lead)

Sycuan Casino And Resort
06.2018 - 03.2023

Buffet Attendent

Sycuan Casino And Resort
06.2018 - 03.2020

Cashier, Floor Associate

Big Lots
07.2017 - 04.2018

High School Diploma -

Will C. Crawford High School
Franchesca Green